Account Manager

5 months ago


المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

Has responsibility for managing and maximising business results for one

or more assigned accounts/clients.

Key Responsibilities

Customers
- Be the voice of the customer on site ensuring issues and concerns are spotted in time to fix.
- Serve as the key point of contact with the internal and external customers.
- Point of contact for customers by phone or in person and PoC for instructions for shipment, storing, delivery, or general processing.
- Error and complaint resolution.
- Process shipments via customer portals.

Operational Excellence
- Coordination with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness, and condition of shipments.

Product
- Data Entry to include inbound and outbound schedule development and creation.
- Update and manage proof of delivery, prepare files for billing.
- Communicate with Management about any ideas and solutions that may benefit the company.
- Communicate with Management about any concerns and/or issues that may impact the company.
- Coordinate administration and paper flow of required documents to the dock operations.

General Management
- Project changes in account activity and planning of labor requirements.
- Submit written and/or verbal reports on activity and projected labor expenses.
- Coordinate billing and special requirements as needed.
- Maintain and assign workflow to dock operations.
- Handle, coordinate, and follow up on projects.
- Follow up on all past due monies related to account.
- Prepare daily and monthly KPI reports.

Required Competencies
- Ability to establish and maintain effective relationships with management staff, employees, and service providers.
- Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
- Proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
- Customer focused.
- Work experience as an Operational Account Manager in warehousing industry or a similar industry.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience delivering client-focused solutions to customer needs.
- Ability to juggle multiple accounts, while maintaining attention to detail.
- Strong verbal and written communication skills.

We are looking for a person with
- Bachelor's or master's degree in related fields.
- 8+ years of experience in Warehouse / Logistics


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