Client Engineering
5 hours ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
To be successful in this role you will need to:
- Be highly skilled in both visual and UX design
- Have excellent written communication and storytelling skills
- Work in an Agile, collaborative environment to recognize stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience
- Build and maintain close relationships with cross disciplinary IBM and client teams
- Work closely with senior leaders, explaining design decisions to build consensus
- Provide thought leadership among the network of Designers and client stakeholders
- Turn ideas into reality with a focus on innovation and development of new technology
- Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods
**Required Technical and Professional Expertise**
- Skilled in UX design as applied to a variety of problems in domains such as Cloud, Data, AI, Security and Business Automation
- 3+ years as in a Lead designer role with the capability of supporting non-designers mentally make their way through very new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience
- 5+ years using enterprise design thinking and how to use it to drive to user-centric solutions of complex technical problems
- 5+ years in a client facing role, including workshop facilitation to shepherd through the IBM Client Garage methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
**Preferred Technical and Professional Expertise**
- Knowledge of how to use workshop techniques to align diverse stakeholders around a business-centric outcome
- Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs
- Knowledge of how to inject UX Design into an agile development environment
- Understanding of Hybrid Cloud technologies and how they can bring value to our clients and their users including knowledge of IBM’s Cloud, Cloud Paks, Services strategy, RedHat OpenShift, RedHat portfolio.
- 8+ years of experience as a Designer
**About Business Unit**
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is pr
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