Head of Quality Assurance

3 days ago


Riyadh, Saudi Arabia Aram Meem Full time

**Aram Meem’s** dedication to providing a high quality service is an integral part of our culture. We’re seeking an experienced quality assurance professional who will act as a catalyst to improve internal processes, inspect data, identify gaps in processes and seek continuous improvement as well as resolution of any grievances or non-compliance.

**Role responsibilities**:

- Design, implement and improve company quality standards.
- Outline quality assurance policies and procedures.
- Elaborate the procedures of sampling and guidelines for collection and reporting quality data.
- Assist in the recruitment process as well as training, motivating, coaching, and correcting colleagues in line with the company standards.
- Create reports to track progress.
- Formulate strategies to increase productivity.
- Review processes in order to ensure that they align with current trends.
- Analyze customer grievances and other non-compliance issues.
- Gather and organize statistical quality data.
- Inspect data to detect areas for improvement and growth.
- Elaborate, recommend and oversee improvement actions
- Report on results of quality activities.
- Let external providers conduct on-site audits.
- Analyze audit outcomes and carry out appropriate preventing and corrective procedures.
- Oversee risk management procedures.
- Ensure ongoing abidance by industry regulatory and quality requirements.

**Role qualifications**:

- University degree in science or business-based programs.
- Minimum of 5 years’ demonstrated work experience in Quality Assurance and/or customer service in a similar industry.
- Fluency in English & Arabic both verbal and written.
- In-depth knowledge of quality control procedures and legal standards.
- Strong knowledge of mathematics, data analysis, and statistical methods.

**Behavioral competences**:

- Excellent negotiation shills.
- Excellent communication and time management skills.
- Strong attention to detail, observation, organizational, and leadership skills.
- High degree of adaptability, multitasking and prioritization.
- Ability to handle pressure working within a fast-paced, high call volume environment.
- Self-motivated and energetic personality and an excellent team player.
- Customer centric focused mindset (for internal and external clients).

**What we offer**:

- Competitive remuneration package.
- Medical insurance for employee and immediate family members.
- Contemporary work environment.

Interested applicants can submit their CV in **English**.



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