Account Technology Strategist

7 months ago

Riyadh, Saudi Arabia Microsoft Full time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

An exciting opportunity has become available as an Account Technology Strategist (ATS) responsible for the technical direction of customers across Retail, FMCG and Travel business. This important role helps our Health customers meet their business goals using technology, accelerates strong business outcomes and ultimately improve the technology behind the services and experiences that they provide to citizens. We need to help our customers become more productive, to get more from their data, to digitize as many processes as possible, maximising their investment in Microsoft technology in order to free up time for their team to offer fantastic services, care and compassion to patients.

Our ATS’s use their technical acumen, industry knowledge and commercial understanding to enable our customers to do business in new disruptive ways, through the adoption of Microsoft Cloud solutions (including Azure, Modern Workplace and Business Applications), Microsoft Industry Solutions, and our extensive Partner ecosystem. This role provides an exciting opportunity to be at the forefront of our customer’s CTO relationship.

**Responsibilities**:
**Customer and Industry Insights**
- Generates business insights based on knowledge of the customer's technology landscape, feedback from the customer, and internal teams (e.g., community, ecosystem, account team), and from knowledge of the capability of Microsoft products, to provide input into planning processes. Adapts plans based on insights, under guidance. Orchestrates resources on behalf of the customer, partner, and the account team unit, under guidance. Contributes to efforts with technical teams for driving opportunities, as necessary. Begins to form insights around industry trends to deliver solutions.
- Develops expertise in customer businesses. technology platforms, to support the digital technology strategy with the customer that is aligned to business outcomes. Challenges customers’ assumptions with constructive dialogue about their business and technology.

**Trusted Advisor**
- Identifies the right technical decision maker (TDM) and business decision maker (BDM) stakeholders and uses the Microsoft Security Narrative to uncover opportunities through Microsoft Security Solution Plays. Creates relevant opportunities and introduces the appropriate technical teams from the Specialist Team Unit (STU) to pursue.
- Builds and maintains broad knowledge of Microsoft offerings, as well as of customer business priorities and industry trends to positively articulate the value of Microsoft's offerings in addressing the needs of the assigned accounts and evaluating their business. Coordinates with internal industry experts (e.g., Regional Experts) to gather industry data of assigned accounts and develops growing knowledge of competitors and how they service customers to improve planning.
- Acts as the voice of the customer, industry, and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers).

**Technology Strategy Formulation**
- Provides analysis of overall customer needs, outcomes, and potential blockers, and advises on gaps that would benefit from Microsoft solutions, validating with the broader team.
- Ensures execution of technology strategy and/or digital transformation by identifying and resolving technical blockers that arise during strategy planning and implementation and driving technology adoption.
- Supports the creation of fundamental, mid-term technology and business roadmaps (e.g., up to 12 months), outlining the customer's transformation journey and core wins. Presents the strategy and plan to customer stakeholders. Builds technical engagement or enablement plan, captures baseline, and drives envisioning to support mid-term business plans. Contributes to the translation of an understanding of the customer's business objectives and scenarios in conjunction with Industry Sales Kits and Solution Plays to develop components of a technology architecture. Ensures that developed architecture components influence cloud journey to position all Microsoft clouds and drive consumption, usage, and a higher share of customer potential and propensity (CPP).

**Technology Sales: Demand Generation and Orchestration**
- Identifies customer issues, creates demand, and creates opportunities to uncover new solutions. Creates and qualifies a set number of opportunities for product sales, solution sales, or consumption. Collaborates with technical teams for driving opportunities including Specialist Team Unit (STU

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