Technical Support Specialist
5 months ago
**Job Purpose**
We are looking for a **Tamheer Trainee** (**training program for six months**) as a Technical Support Specialist. You will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience. This role requires a strong technical background, excellent communication skills, and a customer-centric approach.
**Key Accountabilities**
- Provides technical training, instruction, and assistance to maintenance personnel; makes work assignments.
- Provide assistance and instructions to help problems.
- Developing and updating methods of communication and quick responses with the client.
- Generate regular reports on customer inquiries, issue trends, and support metrics to identify areas for improvement.
- Alert team members of trending issues and share new-found knowledge as applicable.
- Test and evaluate new hardware.
- Managing multiple cases at one time.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Reviewing recordings and team conversations, correcting errors, and responding to inquiries.
- Performs other related duties as required.
**Requirements and Qualifications**
- A university degree in computer science or network engineering is required.
- Must be eligible for Tamheer program.
- Knows about point of sale (POS) systems.
- Strong interpersonal and communication skills.
- Customer-service skills.
- Strong issue analysis skills and investigation of technical issues.
- Working knowledge of CRMs and Knowledge systems - any major CRM or Knowledge system JIRA.
- A strong sense of empathy with customers trying to use our products.
- Ability to work independently, with others in a diverse team environment.
**Competencies**
- Dynamic Learning Mindset (L1)
- Teamwork and Collaboration (L1)
- Communication (L1)
- Organizational Awareness (L1)
- Problem Solving and Decision Making (L1)
- Creativity and Innovation (L1)
- Customer Focus & Service (L1)
- General Evaluation & Feedback (L1)
**Work Environment**
- This is an office job.
**Compensation and Benefits**
- Along with the financial allowance of 3,000 SAR from Tamheer, we will offer trainees a monthly reward of 1,000 SAR.
- Rewaa is a fast-growing company with excellent opportunities for employment upon successful completion of the traineeship program.
-
Technical Support Specialist
5 months ago
Riyadh, Saudi Arabia Jadeer Full time**Do you have a knack for solving technical issues? Become our next Technical Support Specialist!** **About Our Client**: We are hiring for an innovative software company in KSA that provides exceptional technical support services. This company is committed to ensuring the success and satisfaction of its clients through reliable and efficient...
-
Technical Support Specialist
6 months ago
Riyadh, Saudi Arabia SolexPlus Full time**Responsibilities**: - Administer contact centre technology and communication tools including voice and non-voice channels. - Provide effective installation, maintenance, and support for communication, telephony and IP network equipment. - Support home agents along with the companys contingency plan. - Proactively maintain facility-based telephone and...
-
Technical Support Specialist
6 months ago
Riyadh, Saudi Arabia Binary Integrated Technology Solutions Full timeRole Description **Qualifications**: Saudi Nationality Only. Diploma degree in Information Technology, Computer Science or related field Technical Support and Troubleshooting skills Analytical skills to collect, analyze, and interpret data Customer Support skills with a focus on customer satisfaction Excellent written and verbal communication skills in...
-
Technical Support Specialist
5 months ago
Riyadh, Saudi Arabia Inbox Business Technologies Full timeProviding service and support to all end users. - Publish and distribute updates, patches, and service packs based on change requests Approved for end-user devices. - Utilize the current service management system and update the service desk on tickets Customized. - Install and configure new end user devices - Providing the service in transporting end-user...
-
IT Technical Support Consultant
5 months ago
Riyadh, Saudi Arabia Turner & Townsend Full time**Company Description** At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries...
-
Technical & Integration Specialist
5 months ago
Riyadh, Saudi Arabia Health Matrix Full time**_Riyadh_**_, _**_Saudi Arabia_**_ _** **The prime responsibility of the technical specialist will be for all technical aspects related to Health Matrix products including the pre-sales, projects implementations and 2nd Line support services, as well as, participating HW and software’s capacity surveys, HW and software’s implementations, changes or...
-
Technical Specialist
5 months ago
Riyadh, Saudi Arabia Resemble Systems Full time**Job Title**: Technical Specialist (IT Infrastructure) **Location**: Riyadh **About Us**: Resemble Systems is a leading Digital Transformation Solution provider dedicated to delivering AI infused intelligent automation solutions that empower businesses to succeed in today's digital world. We are committed to excellence, integrity, and continuous...
-
Technical Sales Specialist
2 months ago
Riyadh, Ar Riyāḑ, Saudi Arabia SOES Full timeJob SummaryAbout the Role: We are seeking a highly skilled Technical Sales Specialist to join our team at SOES. As a Technical Sales Specialist, you will be responsible for strengthening our sales force by combining technical knowledge with sales skills to provide advice and support on a wide range of products and services.Key Responsibilities:Business...
-
Product Support Specialist
6 months ago
Riyadh, Saudi Arabia IQVIA Full time**Product support specialist - Healthcare** The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity. **Job responsibilities** - Working with...
-
Elite Support Specialist
5 months ago
Riyadh, Saudi Arabia Sarmad Full timeSarmad, a leading software institution, is seeking an Elite Support Specialist to join its team. As an Elite Support Specialist, you will be responsible for providing high-quality support to the bank's elite clients. You will work closely with your team to ensure that client issues are addressed promptly, providing timely and effective solutions to meet...
-
Operations Support
5 months ago
Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full timeAct as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...
-
Product Support Specialist
6 months ago
Riyadh, Saudi Arabia Novasyte Full timeProduct support specialist - Healthcare The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity. Job responsibilities - Working with technical...
-
Operations Support
5 months ago
Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time**Job Purpose**: Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of...
-
Informatics Technical Specialist
5 months ago
Riyadh, Saudi Arabia Abbott Laboratories Full timeJOB DESCRIPTION FORM Employee Name Position Title AlinIQ Informatics Technical Specialist Reports To Regional Informatics Technical Leader / Sr. AlinIQ Informatics Technical Specialist Span of Control Positions reporting directly into this position: None Key Competencies & Desirable skills Strong verbal and written communication skills with excellent...
-
Support Specialist
1 month ago
Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full timeJob DescriptionWe are seeking a highly skilled and experienced Support Specialist to join our team at Duncan & Ross. The successful candidate will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in the training programs, as well as assisting end-users in hands-on training and conducting end-user surveys to...
-
Onsite Service Analyst
5 months ago
Riyadh, Saudi Arabia Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Senior Technical Specialist
5 months ago
Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeOversees and manages the daily technical operation of Laboratory/Core Facility; develops procedures; updates the Standard Operating procedures; prepares reports and budget; carries out instrument maintenance and troubleshooting; implements newly acquired technologies; trains and supervises students and technical staff; and provides operational support to...
-
Technical Support Engineer
6 months ago
Riyadh, Saudi Arabia Mozn Full time**Mozn is the leading AI solutions and product firm and a trusted analytics partner for the largest corporate and government organizations in the region. Through our work and proprietary technology in Risk and NLU, we transform the way our clients work and build long-lasting institutional AI knowledge within Mozn and the region.**: **As a Technical Support...
-
Administrative Support Specialist
2 months ago
Riyadh, Ar Riyāḑ, Saudi Arabia Giza Arabia Full timeJob Summary:Giza Arabia is seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our team.Key Responsibilities:Provide administrative assistance to the General Manager and functional managers, ensuring seamless day-to-day operations.Prepare and compile reports, proposals, and other documents with...
-
Technical Support Agent
6 months ago
Riyadh, Saudi Arabia webook.com Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? We are looking for a Technical Support Agent who plays a crucial role in providing technical assistance and resolving customer issues related to a...