Service Manager
7 months ago
Guide the sales and presales team in any projects pertaining
warranty and operations and maintenance contracts in terms of pricing, selecting and designing the suitable solution.
- Lead interrelated warranty and services projects, guide and advise the designated teams through the full process starting from presales activities until the successful delivery of project requirements.
- Maintain and manage the relationship with clients, opening channels for new business opportunities; renewal of maintenance contracts and acquiring new operations and maintenance projects.
- Ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.
- Take ownership of following up on customers’ issues until they get resolved maintaining customer satisfaction levels to increase sales volumes and LoB Margins.
- Act as escalation path for major and critical incidents to ensure service is restored urgently.
- Responsible for the financial and commercial performance of
delivered customer support services.
- Ensure Vendors & suppliers fulfil their contractual obligations,
especially with regard to SLAs for incidents, root cause analysis, monitoring trends and problem resolution.
- Reviews the delivery reports and addresses issues as appropriate.
- Work with teams to allocate the suitable resources to resolve the technical complaints and fulfill the required technical activities through Technical Managers/Team Leaders according to the workload assigned to each team.
- Coordinates with HR department to fulfill the approved hiring plans.
- Conducts effective service evaluations and coaches internal
technical teams through formal and informal channels
- Drive a high performing environment with key focus on customer service excellence.
- Keeps track of lessons learned and shares those lessons with team members
- Lead a learning environment, where lessons are learnt, shared, and turned into explicit knowledge for future reference.
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Service Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia MAN Energy Solutions Full time**What you should know about us**: MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading the way in advanced engineering for more...
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Services Relationship Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Fortinet Full time**Mission**: Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a **Service Relationship Manager **to be the voice of the customer within Fortinet. **Objective**: The Service Relationship Manager has a solid technical understanding...
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Guest Services Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 23106718 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
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Hard Services Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
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Yard Foreman
6 months ago
المملكة العربية السعودية, Saudi Arabia INTERNATIONAL MANUFACTURING CONSTRUCTION SERVICE Full timeCompany- : INTERNATIONAL MANUFACTURING CONSTRUCTION SERVICE.- Experience- : 5 to 8 years- Location- : SAUDI ARABIA- Salary- : 2500 SAR - 3000 SARURGENT HIRING FOR ICMS CO. JUBAIL SAUDI ARABIA Yard Foreman - 2500-3000 SAR Manage all administrative duties including payroll and ordering supplies. Having knowledge of HWJ, Vacuum trucks, heavy equipment,...
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Storekeeper
6 months ago
المملكة العربية السعودية, Saudi Arabia INTERNATIONAL MANUFACTURING CONSTRUCTION SERVICE Full timeCompany- : INTERNATIONAL MANUFACTURING CONSTRUCTION SERVICE.- Experience- : 5 to 8 years- Location- : SAUDI ARABIA- Salary- : 3500 SAR - 4000 SARURGENT HIRING FOR ICMS CO. JUBAIL SAUDI ARABIA STOREKEEPER - 3500-4000 SAR Engineering Degree with Petrochemical, Gas, Steel Plant experience in GULF will be preferred. Maintain the correct engineering stock...
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Fire Safety Trainer
6 months ago
المملكة العربية السعودية, Saudi Arabia TR Service GmbH Full time**Responsibilities**: Develop comprehensive fire safety training programs for various audiences, including employees, students, and community groups. Conduct engaging and interactive training sessions on fire safety principles, evacuation procedures, and the proper use of fire safety equipment. Customize training materials to meet the specific needs and...
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Managed Services Account Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia NOKIA Full time**Family Description** Sales (SA) covers end-to-end sales to customers and advocates customer intimacy. Comprises selling of products, services and solutions, and building and maintaining relationships with customers and potential customers. Contains management of customers, partners, and accounts while focusing either on a specific target group, specific...
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Customer Service Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia nineDots Technology Recruitment Full timeFancy building out a customer service function the way you want? You’ll be managing customer service in the Saudi branch of a mobile-first fintech company from Bahrain as they continue their expansion in the region. You’ll be supported by the Bahrain team that’s currently in place and you’ll be building out the team underneath you, so it’s a good...
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Project Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia CSG Talent Full timeA global leading Project Management Consultancy is looking for an experienced Project Manager - Soft Services to join their team in Saudi Arabia. **Job Summary** As a member of the Managing Agent team, the Project Manager holds ultimate accountability for supervising and managing the performance of the client-appointed service providers and the project...
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IT Service Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Evolvice GmbH Full timeLocation: Saudi Arabia / Saudi Arabia - Employment Type: Full Time - Job ID: 33737 Evolvice is a German nearshore service provider with branches in Egypt, Ukraine, Portugal and KSA. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients' path to...
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Service Operations Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Key Responsibilities** - Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST) - Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc. - Support the knowledge interface and exchange between the units on the field and the...
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Service Quality
6 months ago
المملكة العربية السعودية, Saudi Arabia Serco Plc Full timeService Quality and Assurance Manager Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to...
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Asst. Manager Facilities Soft Services
6 months ago
المملكة العربية السعودية, Saudi Arabia Catrion Full time**Soft Services Oversight**: - Manage and oversee soft services such as cleaning, waste management, pest control, laundry, gym attendants, lifeguards, and other facility-related services. - Develop and implement comprehensive soft services programs to meet the needs and expectations of the client and organization. - Collaborate with other key stakeholders...
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Field Service Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Elliott Company Full timeOverview & Responsibilities Operational Responsibilities for Field Service: - Full Profit & Loss (P&L) responsibility for EGSSA Field Service. - Monitor expenses and establish controls to ensure profitability according to the plan. - Develop strategies to advance sales and increase return on investment for the field service operations. - Plan and organize...
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Guest Service Manager
8 months ago
المملكة العربية السعودية, Saudi Arabia Hilton Full timeGuest Service Manager - Saudi National A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team...
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Assistant Manager Room Service
6 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 24052245 **Job Category** Food and Beverage & Culinary **Location** The Syanne A Luxury Collection Resort Sindalah, Sindalah Island, NEOM, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...
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Assistant Manager Room Service
6 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 23146406 **Job Category** Food and Beverage & Culinary **Location** The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management...
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Service Culture
7 months ago
المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full timeCoordinate key activities for conducting provider visits by Bupa Arabia employees. - Build a reporting mechanism in order to update management of visit findings and employee feedback. - Conduct quarterly forums revising actions taken and progress. - Report service failures to voice of the customer feeding into the loss tree. - Prioritize action items per...
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Country Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Saaki Argus & Averil Consulting Full time**Job Responsibility**: - Owning the P&L for the regions. - Extensive and robust proficiency in navigating and excelling within MENA Region. - Visualizing and improving business opportunities of the Organization by preparing and executing sales strategies. - Partnership development - building new partners, implementation partners and managing existing...