Problem Management
7 months ago
**About this opportunity **
The primary goal of Problem Management is to minimize the impact of Problems on the business and prevent recurrence.
**What you will do**
- Handling the lifecycle of all problems.
- Experience in incident management.
- Making temporary solutions (workarounds) available to incident management.
- Performing trend analysis of important services or historical incidents.
- Recording, managing, and advancing the problem by raising to a substantial level of expertise, if appropriate, by integrating with Change Enablement, incident management, and configuration management.
**You will bring**
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Validated experience of 3 years - 5 years in IT operations and IT service management.
- Excellent communication and collaboration skills
- Problem identification and recording.
- Submitting change requests to Change Enablement as required to eliminate known problems.
- Ability to creating an overview of complicated problems, quickly work out alternative solutions and find inspiration in challenges that calls for creative problem solving
- Effective problem resolution
- Proficiency in problem management tools and techniques.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh || Saudi Arabia : Makkah : Jeddah
Req ID: 732116
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