Loyalty Executive

6 months ago

Riyadh, Saudi Arabia Landmark Group Full time

Loyalty Operations Executive/Specialist:
Key Responsibilities:
1. Territory Campaign Management:

- Oversee the day-to-day operations of the loyalty program within the territory
- Ensure timely and accurate execution of program campaigns
- Communicate to key stakeholders to develop and implement campaigns
- Brief creative and operational teams to develop appropriate artwork and campaign setup
- Manage territory loyalty initiatives
- Manage Platinum and top tier customers and queries

2. Data Analysis:

- Analyze loyalty program data to monitor performance metrics and customer engagement for territory
- Provide insights and recommendations for loyalty activities within territory
- Track and report on key performance indicators (KPIs).

3. Customer Engagement:

- From insights and performance, develop strategies to increase customer participation and engagement.
- Implement targeted campaigns to boost loyalty program membership and activity.
- Drive deeper Platinum engagement with Shukran

4. Cross-Functional Coordination:

- Collaborate with marketing, IT, customer service, and finance teams.
- Support loyalty program initiatives and resolve any operational issues.

5. Reporting:

- Prepare regular reports on loyalty program territory performance.
- Highlight key metrics and insights for senior management.

6. Compliance:

- Ensure all loyalty program activities comply with relevant regulations of the territory and company policies

7. Customer Support:

- Address top tier customer inquiries and issues related to the loyalty program.
- Ensure a positive customer experience.

Qualifications:

- Education:
Diploma in Marketing, Business Administration, or a related field.
- Experience:
2-4 years of experience in loyalty program management, marketing operations, or a related field.
- Technical Skills:
Loyalty marketing and programme coordination

Stakeholder management

Customer service expert

Customer experience specialist
- Communication Skills:
Excellent verbal and written communication skills.

Effective collaboration with cross-functional teams.
- Detail-Oriented: High level of attention to detail and organizational skills.
- Customer-Centric: Passion for enhancing customer experience and driving customer loyalty.
- Project Management: Ability to manage multiple projects simultaneously and meet deadlines.

Key Competencies:

- Good Communicator: Ability to communicate effectively with key stakeholders
- Initiative: Proactive approach to identifying and addressing operational challenges.
- Team Player: Ability to work collaboratively in a team environment

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