CRM Manager

2 months ago


Riyadh, Saudi Arabia Alpha Data Recruitment Full time

Job Title: CRM Manager

**Job Type**: Full-Time

Job Location: Riyadh

Job Summary:
As a CRM Manager, you will be responsible for developing and implementing customer relationship management (CRM) strategies and programs to improve customer engagement and retention, drive revenue growth, and enhance brand loyalty. You will work closely with cross-functional teams such as marketing, sales, customer service, and IT to ensure seamless execution of CRM initiatives.

Key Responsibilities:

- Develop and implement CRM strategies and programs that align with business objectives and KPIs.
- Manage customer databases and oversee data hygiene, segmentation, and analysis to ensure accurate and relevant customer information.
- Conduct customer research and analysis to identify insights, preferences, and behaviors that inform CRM programs and tactics.
- Develop and implement customer loyalty programs, referral programs, and other retention initiatives to increase customer lifetime value.
- Analyze CRM program performance and provide regular reports and recommendations to senior management and cross-functional teams.
- Stay up-to-date with industry trends and best practices in CRM, marketing automation, and customer data management.

**Requirements**:

- Bachelor's degree in marketing, business, or related field.
- 3+ years of experience in CRM, marketing automation, or customer data management.
- Strong analytical skills and experience with data analysis and segmentation.
- Proficient in CRM platforms such as Salesforce, HubSpot, or Marketo.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Ability to think strategically and translate business goals into actionable CRM programs.
- Understanding of GDPR, CCPA, and other data privacy regulations.

This job description is not exhaustive and may be revised at any time to meet the changing needs of the business.

**Salary**: From ﷼10,000.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automobiles: 3 years (required)

Application Deadline: 17/03/2023


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