CRM Manager

3 weeks ago

Riyadh, Saudi Arabia AcroFit Full time

This is key role within our youth sports facility, AcroFit Academy for Gymnastics, Dance and Martial Arts. Reporting to the Head of Gymnastics and General Manager, you will be responsible for the training of our CRM staff; and deliver a high standard day to day customer satisfaction promoting a top standard sale strategy across CRM channels.

We’re looking for someone who is passionate, creative and agile. Someone who thrives in a fast paced environment, a forward-thinker, team player and all round communicator, playing a pivotal part in the performance of teams.

Your team

As an established youth sports facility, you know all about the services we provide in an inclusive and professional environment. Now, we’re looking to expand and embrace some changes in the way of team leading skills in a positive and humble manner.

Our vision is to be one of the best in Saudi Arabia’s sporting organisation; and make podium with athletes at national and international levels. We strive to become the number one in making our members of staff succeed, and believe in having made the right decision by choosing us the AcroFit. That’s why we need you.

We like when it comes to brand awareness and digital reputation, we’re not afraid to be brave. Each of our teams is the voice of their own work filled with passion and positivity. Therefore you will utilise creative campaigns, in compliance with the social media outreach, and events.

On the system side of things, we adopt Google drive for business, our website, and the social media to enhance fast communication channels, generating leads, CRM and SEO. Everything goes towards instant-communication with the customer, and active feedback to truly aim with our students and parents to achieve excellence in developing lifetime skills through the benefits of sport.

What you'll be doing
- Strategical lead within the CRM function. Steering a high performance team to ensure an objective business image including: ARM average revenue per member, engagement & conversion and Loyalty.
- Representing CRM, work across departments and marketing channels to shape and develop an integrated, data led customer journeys.
- Project and strategical lead and for all CRM initiatives and channel integrations including: Formulating and delivering a cross channel, data driven segmentation strategy, ensuring campaigns are relevant to customers through campaign personalisation and using insights. Define and lead a departmental database in order to enhance management meetings through reports, and presentations.
- Create bespoke and dynamic campaign plans to target members within a high ARM, building loyalty by meeting customers on a daily base.
- Collaborate with internal insights at the management meetings to research over data: new members, renewals, upgrades and downgrades of the memberships. Using this, further to develop targeting and segmentation.
- Deliver daily, weekly, and monthly, end of day sale reports highlighting achievements, upcoming projects and insights to the leadership team.
- Ensuring the technology is being used to its full potential and a strong working partnership is maintained, not excluding the accountant system, POS, and the Google Cloud platforms.
- Monitor our house keepers to ensure the AcroFit is presentable at all times, water tanks filled, AC and others at the facility.
- Regularly cooperate with the unit heads together to ensure all teams are in line with the legislations in Saudi Arabia, alterate the Terms and Policies if required.
- Manage the CRM team hierarchy, identifying team growth areas and create development solutions through coaching, mentoring and knowledge sharing opportunities.

Working with us

To succeed here, you have to love working at pace. You need to adapt and be agile. We want you to challenge the status, innovate and be open to trying new things. We’re always pushing boundaries to empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

More about you
- A creative, analytical, commercial, and social driven individual.
- Highly self-orientated with the ability to interpret data to drive actions.
- Experience within a CRM Management role.
- Highly organised and process driven.
- Demonstrable customer-centric thinking.
- Self-motivated and enthusiastic approach to work who excels in challenging environments.
- Actively keeps up to date, researching and reporting on new industry best practice and trends.
- Team player, able to work with multiple organisational functions to achieve objectives.

Why join us

We’ve set our sights on dominating excellence across different branches and locations, there are plenty of opportunities to grow your career. Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

You will get

Salary as specified plus incentives

**Salary

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