CRM Manager

7 months ago


Riyadh, Saudi Arabia Sweater Full time

Are you a customer-centric individual with a passion for building strong relationships? Sweater, the leading car care app in Saudi Arabia, is seeking a warm and friendly CRM Manager to join our team

As the CRM Manager at Sweater, you will improve customer experience and increase customer retention by developing and implementing relationship strategies.

**What you'll do**:

- Design and execute CRM campaigns to target customer segments and improve engagement.
- Develop and manage customer lifecycle programs to increase loyalty and retention.
- Analyze customer data for trends, insights, and actionable recommendations.
- Collaborate with cross-functional teams for a seamless customer experience across channels.
- Implement feedback mechanisms and monitor customer satisfaction levels.
- Continuously optimize CRM processes and technologies for efficiency and effectiveness.

If you're a friendly and results-driven individual with a knack for building meaningful customer relationships, we'd love to hear from you Join us at Sweater and be a part of our mission to provide the region's most convenient car care experience.

**Requirements**:
**What we're looking for**:

- Proven experience as a CRM Manager or similar role.
- At least 4 years of experience in CRM is required.
- Minimum of 2 years of experience at a growth stage startup.
- Analytical mindset with the ability to interpret data and generate meaningful insights.
- Experience in the tech or app-based industry is a plus.
- Experience in managing a team is preferred.

**Benefits**
- Comprehensive Private Health Insurance
- Generous Paid Time Off
- Performance Bonus Program
- Be a part of an exceptional team that is pushing the boundaries to reach to IPO.


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