Senior Cloud Customer Success Manager
7 days ago
Senior Cloud Customer Success Manager - SaaS (Riyadh)-22000FUD
**Applicants are required to read, write, and speak the following languages***: English, Arabic
**Preferred Qualifications**
**Job Description: Senior Customer Success Manager, KSA - SaaS**
***Oracle has a clear objective to become the global leader in enterprise cloud solutions and, SaaS is a critical element in our growing Cloud portfolio. As part of the Cloud commitment, Oracle has created the EMEA Customer Success Group which is responsible for supporting SaaS implementation, adoption, and renewal. A key team within this new group is the Customer Success team which focuses on the post sales relationship, partnership and alignment with SaaS customers. As such, their goal is to enhance the customer experience, drive product adoption and increase customer satisfaction to secure subscription renewal and identify upsell opportunities
This is high profile team that presents an exciting opportunity to be part of a group that is essential to Oracle’s future and growing success in the SaaS business.
Location: Saudi
Level: IC4
**Role Description**
Oracle's Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.
The Oracle Customer Success program exists to foster enduring relationships, where expertise, experience and enthusiasm are shared. Our goal is to enable, simplify and empower our customers to achieve the best possible value from their Cloud investment. The Customer Success team engages the right experts within Oracle to provide the advice and service our customers require.
Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle.
The objective of the Customer Success Manager is to maximize Customer retention and success while also driving increased subscription revenue.
The SaaS Customer Success Manager is a Business Partner, responsible to manage a portfolio of 15+ customers achieving maximum value with Oracle Fusion SaaS.
You will work towards individual annual targets for driving adoption of your customer’s subscriptions and work closely with sales to enable further adoption of Oracle products within the volume installed customer base.
**Essential Duties**
- Identify risks to the customer achieving their objectives and work with other Oracle teams to build a retention plan.
- Maintain a proactive and reactive dialogue with customers through regular meetings and focusing on retention.
- Work with the account team (Sales/ Renewals) to build an account plan, that includes timely renewal and expansion opportunities.
- Coach customers to ensure they are leveraging all available Resources e.g. My Oracle Support, Oracle University, Customer Connect, Oracle Consulting, Product Development, User Groups, webinars etc.
- Build, develop and maintain a territory management approach to implement effective customer coverage with regular proactive communication.
- Work closely with the partners, support, presales and consulting teams to ensure customers meet their objectives withing timelines.
- Build and maintain strong relationships with the main partners involved in the customer base.
- Create simple messaging around the value of the overall solution and encourage optimal utilization.
- Stay informed on ERP related trends and competitive offerings.
**Essential Knowledge and Background**
- Consulting and advising experience
- Human resources background
- Experience with ERPM or HCM cloud-based/SaaS solution offerings is desirable
- Proven track record in working in a customer facing role via remote programs
- Proven track record in addressing a large group of customer portfolio via programmatic execution
- Experience in delivering content via social media, webinars and other relevant online delivery channels and methods.
**Essential Skills and Abilities**
- Excellent organization, project management, time management and communication skills, proven track record in excellent presentation skills in virtual delivery is a definitive asset.
- Excellent verbal and written communication skills
- Passion and ability to influence, facilitate and juggle a number of competing issues at any one time.
- Action-oriented and problem-solving attitude
- Strong Analytical capabilities
- Ability to lead cross functional business and technical teams to provide timely issue resolution
- Ability to create and sell business cases to internal and Customer audiences
- Perform as an absolute team player who will work within the company to continue improving the way Oracle serves its Customers
- Bachelors degree or equivalent experience in computer science, business, or related field
- Technical background ideally with Oracle experience is preferred
**Detailed Description and Job Requirements**
Drive maximum adoption of Oracle solution and identify/drive prod
-
Senior Cloud Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah)-230004YG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their...
-
Senior Cloud Customer Success Manager
2 days ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QM **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...
-
Senior Cloud Customer Success Manager
2 days ago
المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QN **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...
-
Senior Cloud Customer Success Manager
7 days ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Cloud Customer Success Manager - SaaS (Jeddah)-22000FUG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Job Description: Senior Customer Success Manager, KSA - SaaS** ***Oracle has a clear objective to become the global leader in enterprise cloud solutions and, SaaS is...
-
Senior Cloud Customer Success Manager
7 days ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Cloud Customer Success Manager - SaaS (Eastern Region)-22000FUF **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Job Description: Senior Customer Success Manager, KSA - SaaS** ***Oracle has a clear objective to become the global leader in enterprise cloud solutions and,...
-
Senior Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Genesys Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Job Description: Senior Customer Success Manager Job Title: Senior Customer Success Manager Department & Team: EMEA...
-
Senior Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeBuild something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Senior Customer Success Manager Department & Team: EMEA Customer Success Location: RIYADH Summary: Build something new with a...
-
Customer Success Lead
7 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia JCA Associates Full time8 key responsibilties of Customer Success Manager: - Develop Healthy customer relationships - Enchance customer training - Evaluates and Analyzes Customer needs - Builds trust and transparency with clients - Onboards new clients - Act as a customer advocate - Encourages customer to update their products - Promotes customer loyalty
-
Oracle Cloud Scm Senior Principal Consultant
1 week ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeOracle Cloud SCM Senior Principal Consultant -22000DR7 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** We're proud to be well positioned with our Cloud SCM solutions and in order to fuel our current and future growth within our SCM CoE Consulting Practice, we are currently planning to...
-
Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...
-
Sr Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Account Mgmt
7 months ago
المملكة العربية السعودية, Saudi Arabia Microsoft Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Acs - Css Lead Cloud Architect
11 hours ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeACS - CSS Lead Cloud Architect-2300023E **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who are we?** ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes...
-
Senior Customer Success Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Zoom Video Communications, Inc. Full timeWe are looking for an amazing Enterprise Customer Success Manager (CSM), who is fluent in Arabic. You will be responsible for building strong relationships with customers and ensuring the successful deployment of Zoom products and services - ensuring and driving customer satisfaction and happiness, while driving the retention & growth of revenue. Successful...
-
Customer Success Manager I
2 days ago
المملكة العربية السعودية, Saudi Arabia Travelport Full time**What does a great Customer Success Manager do?** The role of the Customer Success Manager (CSM) in the APACMEA region has dual responsibilities: - support the account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through effective account...
-
Procurement Officer
7 days ago
المملكة العربية السعودية, Saudi Arabia The Cloud Full time**About The Cloud** At The Cloud, we empower underutilized kitchens and restaurants across the world to make the most of their resources and increase the number of orders, by using the latest technology, online marketing, and a creative approach. Our Purpose is Maximizing Kitchen Efficiency and Delivering Happiness to our customers. **Job...
-
Manager of Customer Success
2 days ago
المملكة العربية السعودية, Saudi Arabia Salla Full timeEstablish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attained - Assist team with executing growth and optimization strategies for our customers - Ensure execution of customer journey touchpoints, including business reviews, retention, account expansion, and other opportunities - Collaborate with...
-
Senior Service Solution Architect, Css Global Cloud
7 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeSenior Service Solution Architect, CSS Global Cloud Solutions-230005J5 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Senior Service Solution Architect, CSS Global Cloud Solutions** Are you a creative IT engineer who loves a challenge? If you have a passion for innovation in...
-
Oracle Cloud Infrastructure Sales Representative
7 months ago
المملكة العربية السعودية, Saudi Arabia Oracle Full timeOracle Cloud Infrastructure Sales Representative - KSA Market -2300051K **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Are you an enthusiastic and customer-centric sales rep with a flair for creative problem-solving? Your direct software sales experience and deep understanding...