Tamayyaz- Front Office Agent

4 weeks ago

Jeddah, Saudi Arabia AccorHotel Full time

**Company Description** “Tamayyaz" is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”**

**“A passion for perfection”**

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

**Swissôtel Makkah** is Swissôtel’s First hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

**Swissôtel Makkah** is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- To ensure operational efficiency of all Front Office areas during shift and the service delivery.
- To consistently offer professional, friendly and engaging service
- To maximize revenues by upselling and following budget guidelines
- To handle Guest concerns and react quickly, logging and notifying proper areas
- Be fully competent in all reception and cashier duties
- To balance operational and Colleague needs
- To assist guests regarding hotel facilities in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned

**Qualifications**
- Tamayyaz Program is for Saudi Nationals Only.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists co-workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.

**Additional Information** Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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