Front Desk Agent
7 months ago
Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.
**Job Description**:
**Position Overview**:
The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.
**Key Responsibilities**:
- Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
- Provide information about hotel facilities, services, and local attractions to guests.
- Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
- Handle cash and credit card transactions accurately, following hotel policies and procedures.
- Maintain a tidy and organized front desk area, including lobby and guest service areas.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain knowledge of hotel policies, procedures, and emergency protocols.
- Uphold high standards of cleanliness, hygiene, and professionalism at all times.
- Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.
Desired Skill & Expertise:
**Qualifications and Skills**:
- High school diploma or equivalent; additional education in hospitality management is a plus.
- Previous experience in a Front Office Associate role in the hospitality industry.
- Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
- Excellent organizational and time management skills.
- Proficiency in computer systems and knowledge of hotel management software is desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.
-
Front Desk Receptionist
6 months ago
Jeddah, Saudi Arabia Three Points Al Salama Hotel Full timeThree Points Hotel Front Desk is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services, with the following responsibilities: **Responsibilities**: - Performing all check-in...
-
Front Desk Supervisor
6 months ago
Jeddah, Saudi Arabia Eram Talent Full timeEram Talent is currently seeking a Front Desk Supervisor to join our hospitality team. As the Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk area and providing excellent customer service to our guests. Your main duties will include overseeing the front desk team, managing guest inquiries and requests, and...
-
Mgr-front Desk
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Additional Information** Saudi National **Job Number** 24020413 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
-
Mgr-front Desk
7 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23204751 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Rwjed-front Desk Agent
7 months ago
Jeddah, Saudi Arabia Rosewood Hotel Group Full time**General Information**: - Country/Region- Saudi Arabia- Province/City- Jeddah- Location- Rosewood Jeddah- Department- Rooms - Front Office- Job Type- Full-time Permanent- JOB SUMMARY He is fully responsible for the following of check-in and -out procedures in accordance with the Standard Operating Procedures and the rules and regulations given by the...
-
Rwjed-front Desk Agent
6 months ago
Jeddah, Saudi Arabia Rosewood Hotel Group Full time**General Information**: - Country/Region- Saudi Arabia- Province/City- Jeddah- Location- Rosewood Jeddah- Department- Rooms - Front Office- Job Type- Full-time Permanent- Essential **Responsibilities**: - follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and...
-
Call Center Agent
6 months ago
Jeddah, Saudi Arabia AccorHotel Full timeCompany Description **What is in it for you**: - ALL Heartist benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the opportunity to earn qualifications while you work - Opportunity to develop your talent and grow within your property and across the world! - Ability to make a difference in the local...
-
Mgr-front Office I
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 24004482 **Job Category** Rooms & Guest Services Operations **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
-
Asstmgr-front Office I
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 24004483 **Job Category** Rooms & Guest Services Operations **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
-
Mgr-front Office Ii
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23144516 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...
-
Mgr-front Office Ii
6 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23210551 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...
-
Guest Service Agent
8 months ago
Jeddah, Saudi Arabia Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Relations Agent
6 months ago
Jeddah, Saudi Arabia RAFFLES Full time**Company Description** Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in...
-
Front Office Manager
6 months ago
Jeddah, Saudi Arabia Holiday Inn Full timeOur guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...
-
Female Fitness Sales Specialist
7 months ago
Jeddah, Saudi Arabia Nexfit Full timeManage online and phone reservations. - Inform customers about payment methods and verify their credit card data. - Register guests collecting necessary information. - Welcome guests upon their arrival. - Provide information about our Gym. - Respond to clients’ complaints in a timely and professional manner. - Maintain membership sales and retention...
-
Front Office Agent
6 months ago
Jeddah, Saudi Arabia AccorHotel Full time**Company Description** “A passion for perfection”** Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their...
-
Senior Airport Services Agent
6 months ago
Jeddah, Saudi Arabia Qatar Airways Full timeAbout the Role An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Jeddah, Kingdom of Saudi Arabia. we are currently recruiting for the role of Senior Airport Services Agent in Ground Services. The successful applicant will be responsible for providing quality service to passengers in respect to check-in,...
-
Administrative Assistant
6 months ago
Jeddah, Saudi Arabia AccorHotel Full timeCompany Description **“A passion for perfection”** Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career...
-
Rwjd- Front Desk Night Supervisor
6 months ago
Jeddah, Saudi Arabia Rosewood Hotel Group Full time**General Information**: - Country/Region- Saudi Arabia- Province/City- Jeddah- Location- Rosewood Jeddah- Department- Rooms - Front Office- Job Type- Full-time Permanent- Ensures highest possible guest satisfaction. - Suggests, develops, and implements realistic action plans aiming at introducing and/or improving services. Ensures proper functioning of the...
-
Duty Manager
7 months ago
Jeddah, Saudi Arabia Marriott International, Inc Full time**Job Number** 23191666 **Job Category** Rooms & Guest Services Operations **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for...