Front Desk Agent

3 weeks ago

Jeddah, Saudi Arabia The First Group Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.

**Job Description**:
**Position Overview**:
The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.

**Key Responsibilities**:

- Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
- Provide information about hotel facilities, services, and local attractions to guests.
- Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
- Handle cash and credit card transactions accurately, following hotel policies and procedures.
- Maintain a tidy and organized front desk area, including lobby and guest service areas.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain knowledge of hotel policies, procedures, and emergency protocols.
- Uphold high standards of cleanliness, hygiene, and professionalism at all times.
- Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

Desired Skill & Expertise:
**Qualifications and Skills**:

- High school diploma or equivalent; additional education in hospitality management is a plus.
- Previous experience in a Front Office Associate role in the hospitality industry.
- Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
- Excellent organizational and time management skills.
- Proficiency in computer systems and knowledge of hotel management software is desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.

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