![Aleef](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative Team Lead
3 weeks ago
**Customer Service Team Lead**
**Company Description**
ALEEF is a reputable company that was founded in 2015 as an online pet supply store. Over the years, we have expanded our services to provide quality veterinary care. Our dedicated employees have been instrumental in establishing our strong reputation in the industry.
**Role Description**
This is a full-time on-site role for a Customer Service Representative Team Lead at our Rabie office in Riyadh. As the Team Lead, you will be responsible for overseeing the day-to-day operations of our customer service department. This will include managing a team of customer service representatives, handling escalated customer inquiries and resolving complex issues, and ensuring high levels of customer satisfaction.
**Responsibilities**:
- Receiving and responding to customers via CSR systems (Bevatel, WhatsApp, social media)
- Lead and motivate the customer service team to ensure a high level of morale and productivity
- Handle complex and escalated customer service issues
- Monitor and measure team performance, report on metrics, and develop improvement plans
- Coordinate and manage communication between customers and internal teams
- Develop service procedures, policies, and standards that enhance customer satisfaction
- Train and mentor new customer service agents
- Manage team resources and schedules to ensure coverage during peak times and high-volume situations
- Communicate directly with management to ensure customer satisfaction
**Qualifications**:
- Strong customer service skills, with experience in delivering exceptional customer satisfaction
- Proven ability in customer service management and leading a team
- Excellent computer skills
- Experience in data records
- Ability to effectively handle and resolve customer inquiries and complaints
- Strong problem-solving skills and the ability to think critically
- Ability to handle stressful situations with professionalism
- Experience in customer support and problem-solving
- Bilingual proficiency in Arabic and English
- Excellent communication skills, both written and verbal
Applicants must be in Saudi Arabia, with a transferable visa.
Pay: ﷼4,000.00 - ﷼6,000.00 per month
Application Deadline: 31/05/2024
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