Customer Service Representative

1 week ago


Riyadh, Saudi Arabia Talent Pal Full time

We are hiring Customer Service Representative - Riyadh

**Position Type**: Full Time

**Schedule**: 5 days per week

Understand the demand of consumers to provide timely service and solutions.

Cater to client queries by providing accurate data using appropriate communication channels.

Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.

Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Collaborate with the technical team to solve ongoing issues with a product or service.

**Skills**
- Previous association with a company in the role of a customer service executive or representative.
- Conversant with the utility of CRM software and other digital solutions that enhance the company’s services.
- Adept in addressing client questions through effective telephonic conversation.
- Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
- Ability to multi-task, prioritize, and manage time effectively.
- Fluent in operating the latest computer software and online tools.

**Job Details**

**Job Location**: Riyadh, Saudi Arabia

**Company Industry**: Telecommunications; Business Process Outsourcing (BPO)

**Company Type**: Employer (Private Sector)

**Job Role**: Customer Service and Call Center

**Employment Type**: Full Time Employee

**Monthly Salary Range**: Unspecified

**Number of Vacancies**: 10

We are hiring Customer Service Representative - Riyadh

**Position Type**: Full Time

**Schedule**: 5 days per week

Understand the demand of consumers to provide timely service and solutions.

Cater to client queries by providing accurate data using appropriate communication channels.

Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.

Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Collaborate with the technical team to solve ongoing issues with a product or service.

This job has been sourced from an external job board.



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