![Capgemini - Zcomme](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Management Expert
4 weeks ago
The Role
- The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements. - Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement. - This role involves developing and implementing procedures, monitoring performance, and identifying enhancement opportunities. - Acting as the primary client contact, the manager builds strong relationships, addresses service issues, and conducts regular performance reviews. - Leading a team of service delivery professionals, the manager provides guidance and fosters a collaborative environment for professional growth. - This role requires a proactive, customer-focused approach, excellent communication skills, the ability to manage multiple priorities in a fast-paced environment, and proficiency in speaking Arabic.
**Requirements**:
- Customer service orientation - Communication skills - Problem-solving abilities - Leadership skills - Project management skills - Relationship-building skills - Analytical skills - Time management skills - Team management skills - Proficiency in Arabic
About the company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.
-
Service Delivery Expert
2 months ago
Riyadh, Saudi Arabia SNC-Lavalin Full timeWe are looking for **Service Delivery Expert **to support our team on our prestigious projects. - The Service Delivery Expert with a minimum of 6+ years’ technical and management experience will oversee the pre-launch and commercial phases of the O&M Contractors’ activities to verify that all the contractual requirements are fully met. - The Service...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Help AG Full timeThe Service Delivery Manager provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The role will require professional communication, reporting and...
-
Service Delivery Expert
4 weeks ago
Riyadh, Saudi Arabia AtkinsRéalis Full timeWe are currently looking for a** Service Delivery Expert** for our major rail metro project, you will play a pivotal role in coordinating and managing the Operations and Maintenance (O&M) contractors during the launch and main operations of the metro system. This position demands a seasoned professional with comprehensive expertise in every aspect of metro...
-
Service Delivery Expert
1 day ago
Riyadh, Saudi Arabia AtkinsRéalis Full timeWe are currently looking for a** Service Delivery Expert** for our major rail metro project, you will play a pivotal role in coordinating and managing the Operations and Maintenance (O&M) contractors during the launch and main operations of the metro system. This position demands a seasoned professional with comprehensive expertise in every aspect of metro...
-
Service Delivery Expert
4 weeks ago
Riyadh, Saudi Arabia Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins We are currently looking for a** Service Delivery Expert** for our major rail metro project, you will play a pivotal role in coordinating and managing the...
-
Service Delivery Expert
1 day ago
Riyadh, Saudi Arabia Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins We are currently looking for a** Service Delivery Expert** for our major rail metro project, you will play a pivotal role in coordinating and managing the...
-
Services Delivery Manager
2 months ago
Riyadh, Saudi Arabia DS DeepSource GmbH Full timeDeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer...
-
Service Delivery Manager
3 weeks ago
Riyadh, Saudi Arabia Giza Systems EG Full timeContinuously enhance and improve the Service Management Model - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews -...
-
Service Delivery Manager
2 months ago
Riyadh, Saudi Arabia Energy Jobline Full timeBuild an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Energy Jobline Full timeBuild an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems EG Full timeContinuously enhance and improve the Service Management Model Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews Ensuring...
-
Software Engineering Manager
2 weeks ago
Riyadh, Saudi Arabia Delivery Hero Full timeAbout the opportunity **Responsibilities**: - Defining the strategic direction of your team and you will contribute to the technical strategy for the entire Hungerstation consumer products. - You will guide and coach an exceptional team of engineers, mentoring them in technical and non-technical aspects and lead them to build stable, scalable and reliable...
-
Service Delivery Manager
2 weeks ago
Riyadh, Saudi Arabia Gulf Business Solutions Full time**Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
IT Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Bank PJSC Full timeRiyadh, Saudi Arabia Posted 6 days ago Expires in 2 months We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including...
-
IT Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Full timeWe are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional...
-
Service Delivery Manager
3 weeks ago
Riyadh, Saudi Arabia Horizontal Digital Full timeAt Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...
-
Service Delivery Manager
4 weeks ago
Riyadh, Saudi Arabia invenioLSI Full time**Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full timeCompany DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
Service Delivery Manager
4 weeks ago
Riyadh, Saudi Arabia Netcracker Full timeIf digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Invenio Business Solutions Full timeinvenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has a...