![Giza Systems EG](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager
3 weeks ago
Continuously enhance and improve the Service Management Model
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Performance and Quality Management
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
**Personal Skills**:
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Mastery of ITIL (Information Technology Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
- Solid resource planning and problem-solving skills
- Readiness to demonstrate a proactive attitude
- Excellent verbal and written communication skills
**Technical Skills**:
- Collaborating with technical design teams to set standards for software, hardware, and security
- Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles
- Meeting Support
- Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
- Collaborate with technical & management teams to enhance and improve the Service Management Model
**Job Details**:
Job Location
Riyadh, Saudi Arabia
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Technical
Career Level
Management
Years of Experience
Min: 7 Max: 10
Degree
Bachelor's degree
-
Services Delivery Manager
2 months ago
Riyadh, Saudi Arabia DS DeepSource GmbH Full timeDeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer...
-
Service Delivery Manager
2 months ago
Riyadh, Saudi Arabia Energy Jobline Full timeBuild an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Energy Jobline Full timeBuild an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems EG Full timeContinuously enhance and improve the Service Management Model Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews Ensuring...
-
Service Delivery Manager
2 weeks ago
Riyadh, Saudi Arabia Gulf Business Solutions Full time**Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
IT Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Bank PJSC Full timeRiyadh, Saudi Arabia Posted 6 days ago Expires in 2 months We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including...
-
IT Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Emirates NBD Full timeWe are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional...
-
Service Delivery Manager
3 weeks ago
Riyadh, Saudi Arabia Horizontal Digital Full timeAt Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...
-
Service Delivery Manager
4 weeks ago
Riyadh, Saudi Arabia invenioLSI Full time**Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Gulf Business Solutions Full timeCompany DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Invenio Business Solutions Full timeinvenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has a...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Help AG Full timeThe Service Delivery Manager provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The role will require professional communication, reporting and...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Horizontal Digital Full timeAt Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Oracle Full timeService Delivery Manager - Energy & Water-230003KRApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsKey Objectives Develop an excellent working relationship with the client and become a "trusted advisor". Provide Service Delivery Governance to meet customer needs while using resources optimally and...
-
Service Delivery Manager
2 months ago
Riyadh, Saudi Arabia Horizontal Digital Full timeManage Service delivery functions for clients which can include everything from transition activities, minor enhancements, and defect resolution to complete administration services of the client’s platform servicesProvide L1 General SupportAct as a point of contact for Incident EscalationHandle Client EscalationsReviews Monthly Report, Root Cause...
-
Service Delivery Manager
4 weeks ago
Riyadh, Saudi Arabia Horizontal Digital Full timeManage Service delivery functions for clients which can include everything from transition activities, minor enhancements, and defect resolution to complete administration services of the client’s platform servicesProvide L1 General SupportAct as a point of contact for Incident EscalationHandle Client EscalationsReviews Monthly Report, Root Cause...
-
Service Delivery Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Horizontal Digital Full timeManage Service delivery functions for clients which can include everything from transition activities, minor enhancements, and defect resolution to complete administration services of the client's platform servicesProvide L1 General SupportAct as a point of contact for Incident EscalationHandle Client EscalationsReviews Monthly Report, Root Cause Analysis,...
-
Service Delivery Management Expert
4 weeks ago
Riyadh, Saudi Arabia Capgemini - Zcomme Full timeThe Role - The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements. - Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement. - This role involves developing and implementing procedures, monitoring performance, and...
-
Service Delivery Management Expert
1 day ago
Riyadh, Saudi Arabia Capgemini - Zcomme Full timeThe Role - The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements. - Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement. - This role involves developing and implementing procedures, monitoring performance, and...
-
Service Delivery Manager
6 days ago
Riyadh, Saudi Arabia Giza Systems EG Full timeManage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations. - Collaborate with technical design teams to set standards for software, hardware, and security. - Analyze third-party as well as internal processes and creating strategies for service delivery optimization. -...