Customer Excellence Specialist

3 weeks ago


Hofuf, Saudi Arabia Kuehne+Nagel Full time

As a Customer Excellence Specialist you will organize and supervise the transport of all orders and ensure that your customers are overall satisfied.
- ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues, and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality.
- ** Your Responsibilities**:

- Arrange and supervise the transport of cargo
- Ensure all systems are kept up to date promptly
- Monitor the operational performance of all involved parties and report any issues that may occur
- Review and ensure that any KPIs agreed with the customer are met
- Participate in training to develop yourself and your knowledge
- Immediately report problems when they occur
- Execute the business in line with rates given by ensuring profit maximisation

**Your Skills and Experiences**:

- Minimum 2 years of experience in related position in freight forwarding/logistics industry.
- Excellent Customer Service skills
- Strong attention to detail and accuracy
- Energetic and Enthusiastic individual
- Driving Business + Solutions
- Championing Innovation + Transformation
- Delivering Customer Excellence

LI-ZY1

**Good Reasons to Join **:We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.**A propos de Kuehne+Nagel***

Mit mehr als 80,000 Mitarbeitern an mehr als 1.300 Standorten in über 100 Ländern zählt Kühne+Nagel zu den global führenden Logistikdienstleistern.

Kühne+Nagel steht als Arbeitgeber für Chancengleichheit und wir engagieren uns auch im Hinblick auf Personen mit Behinderung für Diversität in unseren Teams. Wir glauben, dass Sie einen wertvollen Beitrag zu Kühne+Nagel leisten können und freuen uns auf Ihre Bewerbung.

CONTACT

Zuhair Yabay

+49016091245169



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