Director of Rooms

4 days ago

Jeddah, Saudi Arabia RIXOS Full time

Company Description

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. Among its many highlights will be a fun water park and an exclusive private beach.

The resort will host guests in 247 residential units, including 174 rooms and 73 villas with a Club Prive lounge, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar.

Other amenities are to include a central ballroom for events, meeting rooms, a fitness centre, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

**Job Description**:
**_
How will your day be..._**

You will be reporting to the General Manager and will contribute to the performance of your area by facilitating the hiring and retention of exceptional talent as well as driving colleague engagement, learning and development, performance and talent within your departments. You will have a desire to be the best at what you do and achieve operational excellence in your departments through all the metrics that are measured.

Here are some of the responsibilities that await you;
**Planning & Organizing**:
**Front Office**
- Supervises all operational areas, ensuring that all hotel guests and visitors are met and guest satisfaction is maintained across the resort.
- Maintains a high level of communication and feedback within the departments
- Ensures that the reports and the statistics are prepared and distributed as required.
- Communicate new or amended procedures to relevant departments/colleagues in timely manner, ensuring they have been understood.
- Work closely with Housekeeping, F&B and Engineering to ensure all Arrival/In house and departures are managed as per hotel procedures
- Sign rebates and paid outs for the cashiers ensuring that sufficient justification and backups have been provided.
- Ensures that all Guest History files are well maintained
- Manages the overall limousine operation with focus on creating great service experiences and maximizing revenues
- Curate arrival greeting experience and ensure adherence of service sequence
- Manages bellmen, doormen, coffee attendants to ensure seamless arrival and departure experience for all guests
- Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
- Executes the annual up-sell strategy and achieves all goals as set by management

**Guest Relations**
- Maintains oversight and allocates resources to the smooth running of the daily operation
- Use data from given hotel systems to analyze areas of improvement and creating action plans for betterment of service
- Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates unique experiences
- Meets VIP guests upon arrival and escorts them to their rooms / suites.
- Analyses guest feedback as well as negative rating and/or comments in an effective and efficient manner and is able to present this to the Exec Com for discussion and review.
- Curate the personalized stays for our guests in conjunction with the Guest Relations Manager.

**Housekeeping**
- Oversees and collaborates with Executive Housekeeper the daily operations and structure of the Housekeeping teams including Public areas.
- Analyses data for improved efficiencies and management of property cleanliness and overall Housekeeping operations

**People & Culture**

**Employee Relations**
- Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
- Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the people.

**Employee Engagement and Communications**
- Strive to increase colleague engagement by promoting a positive work environment where each colleague is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each colleague understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Colleague engagement and improve EES scores year on year.
- Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture
- Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.

**Learning & Talent Development &

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