Operational Excellence Consultant
5 days ago
ID: 1472 | 15 - 25 yrs | Saudi Arabia | careers
**Position Objectives**:
1. Enhance IT operating Model.
2. Develop Standard Operating Procedures SOPs for all IT practices.
3. Increase Customer Satisfaction.
4. Implementation and realization of clients’ Digital transformation journey.
5. Support clients’ product stability and performance.
6. Enhance the clients’ team’s capability and awareness level.
**Job Descriptions and responsibilities**:
Develop and optimize IT Standard Operating procedures SOPs.
Assess, develop, and optimize IT operating model.
Develop and Enhance IT Operational Excellence Strategy.
Execute and Align IT alignment goals to realize the Digital transformation strategy.
Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
Recommend innovative business and technical solutions to improve operational.
effectiveness and increase customer satisfaction.
Develop and implement process solutions to improve operational efficiency.
Analyze and identify recommendations for enhancements based on ITIL.
Identify IT processes challenges by analyzing process data and metrics.
Facilitate the IT teams to critically review current processes for effectiveness, quality, and simplification.
Liaise with process owners to select improvement opportunities.
Mentor IT team to identify the root cause and define solutions.
Develop process workflow and design in compliance with regulatory requirements.
Monitor and measure the benefits of post-process implementation to ensure product.
quality, efficiency, and improvement.
Identify risks and issues in business processes and systems.
Assist in promoting the implementation of best practices.
Ensure effective and efficient service measurement and reporting.
Provide the ongoing knowledge transfer session to the stakeholders.
Qualification and skills
BSc Computer Science, Engineering, or a related field.
MBA certification.
At least 15 years of total experience with minimum 10 years in Operations excellence
Proven Experience in Digital Transformation strategy and practices.
Proven Experience in IT operating model design and optimization.
Proven Experience in Standard operating procedures development and optimization.
ITSM practical experience.
**Must to Have**: ITIL v3 Expert Certified, PMP, COBIT 2019 Design and Implementation Certified, ITILv4 Managing professional / Strategic Leader and ISO 20k Implementer/auditor
Experience in achieving IT operational excellence.
Strong analytical skills with the ability to conceptualize
complex and abstract ideas.
Excellent problem analysis skillset
Excellent presentation and communication skills.
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