Patient and Healthcare Experience Lead

2 weeks ago

Riyadh, Saudi Arabia Pfizer Full time

Job Purpose

Patient and Healthcare Experience Lead P&HX Lead will act as an across-category consultant and capability builder to CBLs and CLs to drive the design and implementation of a Patients’ and HCPs’ experience-centric marketing approach and management capabilities across her/his cluster. This role interacts with the Country manager /cluster senior leaders, commercial and medical, to address the cluster’s challenges, priorities, and opportunities in order to drive PBG portfolio growth and achievement of PBG objectives.

Key Accountabilities
- Be an expert on our customers & their needs and support brands to create an annual HCP and Patient experience strategy, experience design, plan & priorities, management capabilities across Tas, and value-adding programs to the PBG portfolio that best address business objectives and strategies in partnership with Enterprise CX&E for key brands and core journeys.
- Be a Customer Experience Champion in the market and embed a Customer Experience-centric approach to marketing and customer engagement ensuring alignment of in-market Customer Experiences to global CX standards.
- Lead and player-coach diverse teams across digital and non-digital roles related to content marketing, omnichannel marketing, and digital customer insights in addition to guiding digital and operational support teams’ alignment to support business objectives.
- Actively bringing CX and Omnichannel services to market, sharing best practices, and driving localization and implementation of Global CX frameworks and pull through of global CX programs and global campaigns in collaboration with global CXE and regional functions.
- Pull through global CX and Omni-channel training programs and create new training for colleagues to develop customer-centric marketing capabilities in collaboration with L&D & Global CXE.
- Brings globally developed research on customer experience and local knowledge together to create a data-driven basis for customer experience creation and iteration.
- Carry out CX metrics, track omnichannel effectiveness, progress, insights framework implementation, and advises CBLs on how to set customer Experience & Engagement targets, how to monitor, measure impact and communicate progress with cluster leadership in order to drive continuous improvement of One Pfizer CX across brands.
- Identify and leverage synergies among the marketing team and across all PBG promotional activities and programs with the objective of providing CFCs with the best effective and efficient tools ensuring customers’ centricity and resource optimization.

Job Specific Technical/Functional/Professional Competencies:

- Proven ability to perform effectively in a complex, changing environment, and the professional maturity to deal with ambiguity
- Well-organized with the ability to be flexible, prioritize multiple demands and effectively perform in a matrix organization
- Strong strategic thinking and analytical skills
- Strong interpersonal, influence, and communications skills
- Strong partner relationship and collaboration skills - ability to generate credibility with and respect from colleagues and external parties at all levels in the organization
- Ability to work with metrics and KPIs to evaluate, communicate and optimize the performance of channels and campaigns
- Facilitation and skills in conveying best practices and Learning
- Demonstrates business acumen
- Acts decisively
- Seizes accountability
- Holds people accountable
- Leads change
- Self-awareness
- Builds effective teams (cross-functional)
- Demonstrated track record of ability to influence others without authority
- Ability to facilitate open discussion and debate among key stakeholders and build internal and external relationships through partnering, anticipating needs, fulfilling expectations
- Prioritization - among/across brands, resource-constrained context.
- Market, Customer, and Competitor Insight
- Strategic and Operational Business/Marketing Planning and Marketing Execution
- Data Analysis, Interpretation, and Communication
- Performance and Program Metrics

Experience and Knowledge
- 7+ years of experience in marketing and/or sales management roles,
- 1 - 3 years of Pharmaceutical Multichannel/Digital Marketing Experience
- Bachelor’s degree required, MBA is preferred
- Proven track record of successful development & implementation of digital marketing/brand plans /business plans
- Understanding of the key drivers to satisfy customer needs using digital & non-digital platforms
- Strong track record of working collaboratively across different functions
- Experience working with agencies/vendors, and strong team management skills

LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Marketing and Market Research

LI-PFE

  • Patient Engagement

    7 months ago

    Riyadh, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a **KSA Patient Engagement and Advocacy Lead, **located in **Riyadh, Saudi Arabia!** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...

  • Manager, Patient Safety

    7 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Develops the Patient Safety Plan in line with the hospital’s mission, vision, provision of service and strategic objectives, Coordinates the plan with the Patient Safety team and counterparts in KFSH&RC branches, and leads its execution. Assume responsibility of leading, organizing and executing all patient safety related activities. **Essential...

  • Patient Experience Director(Saudi Nationals)

    2 weeks ago

    Riyadh, Saudi Arabia Business Umbrella-Recruitment Training & Consulting Full time

    ResponsibilitiesDesign standardized Topline MD training curriculum to improve the patient experienceOversee implementation of educational programs for care center managers and staffWork closely with the Patient Experience Manager to develop and implement the Topline MD Education Suite and other programs that support the mission of establishing a...

  • Healthcare Service Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    About National Blood and Cancer CenterWe are a leading healthcare organization dedicated to providing exceptional patient care and service. Our team is passionate about delivering personalized attention and support to our patients, and we're seeking a skilled professional to join our ranks.

  • Patient Service Manager

    3 months ago

    Riyadh, Saudi Arabia National Blood and Cancer Center Full time

    Responsibilities include, but are not limited to:Ensure that our patient direct staff provide consistent, superior customer service.Build and maintain a positive working environment that attracts and retains high-quality patient service staff.Ensure that patients’ questions and issues are resolved properly and quickly.Instruct patients via...

  • Early Career Trainee, Patient Care Solutions

    7 months ago

    Riyadh, Saudi Arabia GE HEALTHCARE Full time

    **Job Description Summary**: Early Career Trainee, Patient Care Solution / Ultrasound is responsible for contribution to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Executes...

  • Home Healthcare Nurse

    7 months ago

    Riyadh, Saudi Arabia MK re consulting & services Full time

    **Job Title**: Home HealthCare Nurse **Location**:Riyadh, Saudi Arabia Our Client in Riyadh, KSA is seeking for a Home HealthCare Nurse. As a Home HealthCare Nurse, you will be responsible for providing high-quality medical care to patients in their homes. Your primary role will be to assess patient needs, develop and implement individualized care plans,...

  • Home Healthcare Nurse

    7 months ago

    Riyadh, Saudi Arabia Domo Ventures W.L.L. Full time

    Our Client in Riyadh, KSA is seeking for a Female Home HealthCare Nurse from **Eastern Europe** As a Home HealthCare Nurse, you will be responsible for providing high-quality medical care to patients in their homes. Your primary role will be to assess patient needs, develop and implement individualized care plans, and provide ongoing support and education...

  • Senior Patient Acceptance Representative

    2 weeks ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Receives patients or their representatives seeking access to the services of Hospital’s. Informs them about the Hospital policies and procedures. **Essential Responsibilities and Duties**: 1. Receives patients or their representatives seeking access to the services of KFSH&RC. 2. Acts as liaison officer between patients or their representatives and staff...

  • Account Manager

    7 months ago

    Riyadh, Saudi Arabia GE Healthcare Full time

    GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. **Roles and Responsibilities** - Achieve sales and orders volumes at the target prices in assigned accounts/territory and maintaining funnel updates on time. - Build relationships,...

  • Manager, Central Patient Transport

    5 days ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Manages and assists all activities in regards of facilitating the flow of work regarding the Patient Care Assistant’s. Performs special studies, plans projects to support day-to-day operation and contributes to the successful achievement of the safe and prompt Patient Transport. **Essential Responsibilities and Duties**: 1. Plans, organizes and directs...

  • Patient Access Strategist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Antal International Network - IME Full time

    Job Title: Patient Access StrategistAbout the Role:We are seeking a highly motivated and experienced Patient Access Strategist to join our team at Antal International Network - IME. This role will be responsible for developing and implementing patient access strategies that align with our business objectives, focusing on Rare Disease therapies.Main...

  • Lead Surgical Cancer Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    We are seeking a highly skilled and experienced Lead Surgical Cancer Specialist to join our multidisciplinary team at the National Blood and Cancer Center.About the RoleThe successful candidate will be responsible for diagnosing and treating patients with cancer, utilizing surgical procedures as the primary method of treatment. This includes performing...

  • Head of Consultant Endocrinology Department

    1 week ago

    Riyadh, Saudi Arabia AMI Healthcare Full time

    We are looking for a knowledgeable endocrinologist to be responsible for diagnosing and treating hormone disorders and other problems relating to the endocrine system. The endocrinologist will evaluate patient symptoms and medical histories, diagnose conditions, and develop treatment plans. You will also help patients to deal with the physical limitations...

  • Head of Consultant Endocrinology Department

    1 week ago

    Riyadh, Saudi Arabia AMI Healthcare Full time

    We are looking for a knowledgeable endocrinologist to be responsible for diagnosing and treating hormone disorders and other problems relating to the endocrine system. The endocrinologist will evaluate patient symptoms and medical histories, diagnose conditions, and develop treatment plans. You will also help patients to deal with the physical limitations...

  • Clinical Haematology Expert Lead

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    Join us at the National Blood and Cancer Center as a Consultant Adult Hematologist where you will be responsible for providing expert hematological services to patients.About UsWe are a leading healthcare provider specializing in blood disorders and cancer treatment. Our state-of-the-art facilities and team of dedicated professionals ensure that our patients...

  • Senior Patient Services Specialist

    7 months ago

    Riyadh, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time

    **Job Purpose - Responsible for the management of all patient administrative work. Performs all of the necessary action in order for patients to access Healthcare services in KAAUH.**Key Accountabilities & Responsibilities - Coordinates with administrative, medical, and nursing staff, as well as associated disciplines, in matters relating to outpatient...

  • Chief of Anesthesia and Intensive Care Medicine

    2 days ago

    Riyadh, Saudi Arabia AMI Healthcare Full time

    AMI Healthcare is seeking a Chief of Anesthesia and Intensive Care for its new 120-bed medical center in the western region of Saudi Arabia. **POSITION OVERVIEW**: The Chief of Anesthesia and Intensive Care will be a member of the Executive leadership team and will participate in the strategy development, operations direction, and decision-making at the...

  • Healthcare Principal Consultant

    1 hour ago

    Riyadh, Saudi Arabia Business Umbrella Full time

    Position: Principal Consultant The Principal Consultant will possess knowledge of healthcare strategy, markets, segments and delivery mechanisms. The Principal Consultant will lead a client delivery team to thoroughly conduct market research and assessments to identify opportunities for growth, improve financial, operational, clinical, patient safety...

  • Product Support Specialist

    7 months ago

    Riyadh, Saudi Arabia Novasyte Full time

    Product support specialist - Healthcare The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity. Job responsibilities - Working with technical...