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Banquet Sous Chef

4 weeks ago

Riyadh, Saudi Arabia Mandarin Oriental Hotel Group Full time

**Position**: Banquet Sous Chef (Full time #522957)

**Property / Office**: Al Faisaliah Hotel, Riyadh

**Location**: Riyadh, Saudi Arabia

**Responsibilities**:

- Overlook all operational and administrative aspects of the culinary as appropriate and be able to prioritize the required level of engagement in all areas depending on business volumes and other related parameters.
- Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at all times and for all activities.
- Provide leadership, direction and support to all culinary colleagues at all time.
- Create and maintain a positive synergy between all kitchens outlets to assure maximum efficiency.
- Train, evaluate and schedule all culinary colleagues in accordance with the applicable standards, policies and as per the overall business requirements.
- To support the Chief Steward in creating and maintain the cleaning and side duty schedules for all positions and ensure compliance and follow through.
- Supervise the maintenance and cleanliness of the kitchens and stewarding area at all times and carry out daily monthly walk-throughs with the respective stewarding and engineering colleagues. Follow up accordingly on the produced reports to achieve an immaculate environment.
- To support food safety manager to maintain and follow through the food safety standard set by Mandarin Oriental Al Faisaliah, Safe & Sound and in accordance to local Saudi Municipality rules and regulation.
- Work closely with all outlets managers and Executive Chef to plan menus, prices and promotional events in order to maximize revenue generating opportunities in line with market demands.
- Constantly identify areas for improvement in food and beverage quality by reviewing various quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Manager.
- Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.
- Ensure that Mandarin Oriental Al Faisaliah’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
- Liaise with the Learning & Development Manager on departmental learning and development needs for all colleagues of the department and oversee the overall training activities of the department including a heavy involvement in class room training, role plays and on the job trainings.
- Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.
- Ensure proper care, security and maintenance of all hotel equipment through attentive supervision.
- Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly.
- To ensure that all plating guides are followed according to set dish description, cooking method and presentation image.
- To ensure that all cold dish, hot dish, pastry and bakery items are prepared as per standard set by the Executive Chef.
- To ensure that all buffet displays are food safe, creative, clean and with attention to detail as per set standards by the Executive Chef.
- Support outlets managers in overview of all IG point of sales related set ups and carry out regular check on accuracy of all items.
- Ensure plating guides are up to date and distributed appropriately.
- Ensure customer satisfaction in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Personally meet potential event guests for menu planning and discussions.
- Personally monitor and follow through on any requirements of VIP guests and special dietary requirements.
- Drive and motivate the team to create specific WOW moments to surprise and delight guests throughout the hotel.
- Carry out monthly or even more regular casual one-on-one meetings with all team members to assure colleagues have a forum to voice out of any concerns or challenges as well as to share hotel and department information.
- Liaise with the Learning & Development Manager on departmental learning and development needs for the colleagues of the restaurants.
- Liaise with food safety manager to ensure compliance with food safety safe and sound set by Mandarin Oriental Hotel and in accordance’s to Saudi Municipality rules and regulation.
- Communicate rules and regulations to all colleagues by using the colleague handbook and any other appropriate documents.
- Carry out annual appraisals for all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
- Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Al Faisaliah procedures.

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