Customer Relations Management Specialist

3 weeks ago

Riyadh, Saudi Arabia Mozn Full time

A rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.

We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.

**As a Customer Relations Management Specialist, your daily workload might include**:

- Handel the daily operations of the CRM system, including data management, user access, and system customization to ensure optimal performance.
- Collaborate with marketing and sales teams to align strategies and processes within the CRM, ensuring seamless lead generation, nurturing, and conversion.
- Design and implement automated workflows within the CRM to streamline processes, improve efficiency, and enhance customer experience
- Generate insightful reports and analyze data to track marketing and sales metrics, evaluate campaign performance, and provide actionable recommendations for optimization.
- Monitor and optimize contact engagement through targeted messaging, personalized content, and lead scoring, to improve conversion rates and customer satisfaction.
- Manage and optimize the sales pipeline within the CRM, ensuring accurate tracking of deals, effective sales forecasting, and timely follow-upsMonitor and optimize contact engagement through targeted messaging, personalized content, and lead scoring, to improve conversion rates and customer satisfaction.
- Enable and manage revenue operations within the CRM, including tracking revenue metrics, pipeline analysis, and data-driven decision-making to drive business growth.

**Requirements**:

- Bachelor's degree in business, marketing or equivalent.
- 3 years experience in managing and optimizing CRM platforms, with a strong emphasis on HubSpot and Salesforce CRMs.
- Familiar with other CRMs such as Pipedrive, Marketo, and Microsoft Dynamics is a plus
- Strong knowledge and hands-on experience in using HubSpot/Salesforce CRM, including various modules and features.
- Strong analytical abilities to interpret data, generate reports, and derive actionable insights to optimize CRM performance and drive business growth.
- Good understanding of marketing and sales processes, with the ability to align strategies and implement effective workflows within the CRM to enhance lead generation and conversion.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams, including marketing, sales, and IT, to ensure CRM integration and success.
- Meticulous attention to detail to ensure accurate data management, efficient workflows, and precise reporting within the CRM
- Proactive approach to identify and troubleshoot CRM-related issues, finding practical solutions to optimize system performance and user experience.
- Certificates of proof in CRM management for HubSpot or Salesforce are preferred

**Benefits**

**We think you'll enjoy working at Mozn. Here's why**:

- We selectively choose to undertake projects with impact; our users and clients trust us to solve mission-critical problems.
- We move quickly, but carefully and confidently. Iterations happen on the scale of days to weeks, and we invest considerable effort in minimizing the operational overhead to empower you to do your best work.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a product are given the freedom to do what they think is best.

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