Senior Supply Associate

2 weeks ago


Riyadh, Saudi Arabia Careem Full time

Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**About the team**

**What you’ll do**
- Always be CAREEM to captains
- Solving support tickets and captain issues
- Calls to captains to understand their concerns, guide them and ensure we are sending the right communication/message
- Maintaining relations with suppliers
- Insights on competition
- Captain engagement activities
- Product testing and launches with the captains
- Ensure support SLAs are being met

**What you’ll need**
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Confident, outgoing, and with a predisposition to teach others
- Good technical proficiency, literacy skills, and a competent computer user
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- Excellent technical proficiency, literacy skills, and a competent computer user
- Experience working in a similar role is highly desirable
- Experience working within the technology industry/start-up environment is highly desirable
- An additional language would be desirable although not essential as English is our corporate language

**What we'll provide you**:
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

- Be part of a Remote-First organization that offers flexible ways of working from the office and home.
- Work from any country in the world for 30 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day



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