Smb Account Manager

5 months ago

Riyadh, Saudi Arabia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindstep. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.

We're looking for a dynamic, passionate SMB Account Manager with a digital advertising background to join our growing Account Management team in Riyadh. You will be a crucial member of a growing team that will partner with high value SMB advertisers in a one to many structure with the goal of activating, nurturing and growing accounts. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers.

**Key Responsibilities**:

- Raise the bar
- Be results focused, grow revenue, educate and lead strategic conversations with SMB clients and agencies. Identify and create compelling sales propositions utilising internal and external data for clients in specific regions, industries or objectives that can be pitched en masse with mínimal customisation
- Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
- Assume ownership
- Work with small and medium clients to optimise and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale. Understand their business objectives and determine the right course of action with a view on helping them grow their business.
- Embrace change as an opportunity - You will have a growth mindset: learning if you don't understand, accepting challenges, growing through failure; viewing uncertainty as an opportunity to thrive.
- Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers.
- Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.

**Qualifications**:
**Minimum Qualifications**:

- Account management or sales experience
- Good experience of the marketing/social media/advertising or tech industry with a strong understanding of the digital advertising ecosystem
- Excellent verbal and written language skills in both English and Arabic essential. You will be part of our Middle East, Turkey and Africa (META) team working with clients across the META region.

**Preferred Qualifications**:

- Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
- Critical thinking, analytical skills with an entrepreneurial and proactive mind-set
- Team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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