Omnichannel Applications Support Manager

2 weeks ago


Jeddah, Saudi Arabia Nahdi Full time

**Accountabilities**

**Applications support**
- Secure Omnichannel platforms stability and performance by:

- Coordinating incident management process
- Managing work of external agencies to provide 24/7 maintenance
- Oversee support efforts of internal and external teams
- Ensure fixes and root cause analyses are delivered on time and with required quality
- Coordinate effort of internal and external teams to ensure quick fixes, incident handling
- Analyze new development projects to understand platform performance impact and technical/architectural details
- Support all new projects testing activities
- Consult at all stages of new features/enhancements for digital platforms

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

**Work Environment**
- Indoors : 100%
- Outdoors : 0%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM - 6:00 PM (1 hour break)

**Job Requirement**
- BSc Degree (preferably IT)
- PM certificate will be an asset

**Education**
- At least 2 Years on similar position
- IT project management background
- Proven ecommerce solutions implementations or support/change experience
- Vendor management
- Team management

**Experience**
- MS Office Suite, advanced MS Excel user
- Magento/PHP development skills
- Understanding of ecommerce technical architecture
- Jira or other IT projects tracking tools
- Google Analytics and or other traffic measuring tools

**Computer Skills**
- English
- Arabic

**Languages



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