IT Support Specialist

4 days ago


Jeddah, Makkah Province, Saudi Arabia Nahdi Medical Co. Full time

Nahdi Medical Co. is seeking an experienced IT Support Specialist to join its team.

About the Role

This is a unique opportunity for a highly skilled professional to take on a challenging role that requires expertise in IT applications and retail industry knowledge.

The successful candidate will be responsible for providing level 2 support for assigned applications, ensuring any bugs or errors are resolved within agreed SLAs to meet internal customer needs.

Key Responsibilities:

  • Analyze specific requirements of end users and design solutions that meet their needs, streamline required processes, improve patient care, and enhance operational efficiency.
  • Support in implementing new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems.
  • Collaborate with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.
  • Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.
Requirements

To be considered for this role, you must have:

  • BSc in IT (preferably in MIS Systems Design) or related field.
  • 3+ years in an IT applications function with preference for retail or related industry.
  • Proficiency in languages such as SQL, Java, Python, or .NET.
  • Skills in database technologies like SQL Server, Oracle, MySQL.
What We Offer

Nahdi Medical Co. offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.



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