IT Support Specialist
4 days ago
Nahdi Medical Co. is seeking an experienced IT Support Specialist to join its team.
About the RoleThis is a unique opportunity for a highly skilled professional to take on a challenging role that requires expertise in IT applications and retail industry knowledge.
The successful candidate will be responsible for providing level 2 support for assigned applications, ensuring any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
Key Responsibilities:
- Analyze specific requirements of end users and design solutions that meet their needs, streamline required processes, improve patient care, and enhance operational efficiency.
- Support in implementing new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems.
- Collaborate with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user.
- Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement.
To be considered for this role, you must have:
- BSc in IT (preferably in MIS Systems Design) or related field.
- 3+ years in an IT applications function with preference for retail or related industry.
- Proficiency in languages such as SQL, Java, Python, or .NET.
- Skills in database technologies like SQL Server, Oracle, MySQL.
Nahdi Medical Co. offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
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