Account Manager Customer Service Sales Health
5 days ago
**Job Title**:
Account Manager Customer Service Sales Health Systems
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
**In this role you have the opportunity to** develop and drive credible and productive long-term relation with customers, by understanding their business needs and providing tailored value propositions, being the orchestrator of the relationships with assigned Key accounts.
**You are responsible for**:
- Coordinate efficient One Philips approach to the customer, by working with Sales, Marketing, Service, Supply Chain team members at account
- Develop Account Strategy aligned with the Customer’s priorities, and drive key account customer Sales Plans in order to fulfill key account plan growth; fully leveraging the BMC operating model while it will need to increasingly support product, solutions and services towards full portfolio standardization
- Drives continuous improvement via Lean
- Maintain and grow comparable sales and market share / share of wallet through:
- Funnel Management via daily management methodology
- Strategy Account Management - orchestrator of accounts with 360 team members
- Order Intake
- Daily demonstration of the highest level of Philips Leadership competencies behaviors
- Acts as a single point of contact for customer accounts for Philips product portfolio.
- Prepares the tactical account plan in line with account strategy in the region and implements the sales strategy. Responsible for filling the funnel management tool (SFDC).
- Accountable for achieving budgeted sales volumes, prices and profit margin and sales forecast at a specified number of customers and accountable for managing the sales orders.
- Coordinates internal and external resources to obtain objectives involving local sales force and marketing support (e.g. Product Sales Specialist, Trade & Shopper Marketers, MarComs and/or Application Specialists).
- Contributes to the development and implementation of local marketing strategies.
- Systematically analyzing and reporting of sales results, expectations, market, competition and trends.
**Job Overview**
- Job will be based in Riyadh, required to know the Market and Key Customers in the Healthcare Market.
- Has responsibility for development, maintenance and improvement of the relations with key accounts to keep or to set Philips as preferred supplier
- Initializing and coordinating all Philips efforts to the accounts in order to maximize the Customer Service Contracts.
- Develops and create business potential from the equipment installed base through selling Upgrade and Contracts.
- Knowing the Philips Products with Technical background.
- Build and Translates business plans of the sales group into a strategic 2-3 year plan in which targets, strategy and actions are set to meet the short
- and long term goals.
- Creates and implements of action programs for and with the key accounts to improve the performance of Philips.
- Drives the performance of the functions in the account team to get it done.
- Lead account teams or project teams to get alignment in the offered product package, market approach and company profile.
- Systematically analyzes and reporting of sales results, expectations, market, competition and trends for the optimal operational planning or optimal product portfolio decisions.
**To succeed in this role, you should have the following skills and experience**
- Typically requires University degree with 7-10 years of related experience in B2B / B2C Sales in the Healthcare industry (a must have)
- Experience in building and executing account strategy
- Professional knowledge and experience in the use of relevant marketing and sales techniques.
- Basic understanding of finance.
- Leads local account team, organize the necessary actions and make sure the required results are met in time.
- Fluent in English and native language, verbally and in writing.
- Capacity to influence multi-disciplinary teams to deliver to customer expectations. Understands local needs, production plans, ramp-up/downs.
- Independent negotiations with customers, within given guidelines and sales plan.
- Has a complete knowledge of company products and services.
- Frequently interac
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