Customer Service Key Account

7 months ago


Riyadh, Saudi Arabia Johnson & Johnson Full time

Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, **Riyadh.**

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo **. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Sector/Organization Overview**

Customer Service KSA Medical Devices

**Summary of the job**:

- Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia.
- Customer Relationship Management is key along with responding to their queries and solving their issues.

**Duties & Responsibilities**
- Being identified as a key role within the CS organization to support and coordinate activities to deliver the best service to our customers.
- Manage telephone enquiries through to a satisfactory resolution.
- Log all interactions in Salesforce CRM with a Right First-Time mindset.
- Support the measurement of quality and accuracy within Customer Services.
- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Responsible for driving root-cause analysis and action plan using available reporting tools.
- Assist the Senior team members to drive customer dedication, innovation, teamwork, operation efficiency and deliver superior customer excellence across all interactions.
- Participate and provide support to projects within the Customer Service team in line with our company and department key deliverables.
- Support the ERP transition to SAP 4 HANA.
- Continuous improvement of processes
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints.
- Chase for Purchase Orders, coordinating any activity to support the Invoicing recovery of the Walking Implants
- Regular Visits to Customers to identify business needs, and promoting new initiatives that could improve Customer Satisfaction, through the Best-in-Class E2E processes
- Solicits and tracks customer feedback.
- Being the key elements in the action plans coming from Customer Survey Program and Hospitals Benchmark Survey
- Work with all Customer Service Team, E2E and any other stakeholder to improve all processes.
- Warehouse and transportation error follow up.
- Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.
- Maintain good product knowledge of One MD products.
- Analyzes and reports on results.
- Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.
- Representing entire Supply Chain in front of the customer.
- Travelling is required for this role.

**Main performance measures (Performance Goals)**
- Build and grow close customer contacts in daily work.
- Performing regular calls/meetings and visits with Customers. Sending related files, minutes of meeting and following up on related action points.
- Close cooperation and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers.
- Process orders accurately and timely. Update accurately and timely related tools & reports/ files.
- Replying to all inquiries in a timely manner.
- Contribute to achieving Voice of Customer targets.
- Contribute to achieving OTIF targets.
- Clear customer Claims & Debit Notes on a timely basis.
- Help reduce aging orders and backorders.
- Perform and contribute to reconciliations with Suppliers.
- Lead Individual projects assigned.

**Qualifications**:
**Experience Required**
- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience
- Years of Experience: Min 4 years of previous customer-facing supply chain role in a large organization
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
- Language: English & Arabic a must
- Location: Saudi Arabia

**Leadership Behaviors Required**
- **LIVE OUR CREDO**:Demonstrate and inspire the behaviors that reinforce Our Credo.
- **CONNECT**:Devel



  • Riyadh, Saudi Arabia Bupa Arabia Full time

    Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support - Complete transactions and answering...

  • Key Account

    9 months ago


    Riyadh, Saudi Arabia النفيس Full time

    A key account is responsible for managing and maintaining relationships with key clients or customers. They are the main point of contact for these accounts and work to understand their needs, address any issues or concerns, and ensure customer satisfaction. Key account managers typically have a deep understanding of the products or services offered by their...

  • Key Account Manager

    1 week ago


    Riyadh, Saudi Arabia Novartis Full time

    Development and implementation of value-based solutions with designated Key Account customers.- Delivery of results for own Key Accounts including P&L, whether institutional or commercial. - Achieving the Key Account Plans and delivery of the required financial results. - Effective business relationship with own Key Accounts to deliver current and future...

  • Key Account Manager

    14 hours ago


    Riyadh, Saudi Arabia Servify Full time

    **Key Responsibilities**: - Operate as the lead point of contact for any and all matters specific to your accounts. - Build and maintain strong, long-lasting customer relationships and growth. - Oversee customer account management, including negotiating contracts and agreements to maximize profit. - Serve as the lead point of contact for all customer...


  • Riyadh, Saudi Arabia Philips Full time

    **Job Title**: Account Manager Customer Service Sales Health Systems Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are...

  • Key Account Specialist

    8 months ago


    Riyadh, Saudi Arabia Emdad Recruitment Full time

    **Responsibilities**: - Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition - Acquire a thorough understanding of key customer needs and requirements - Expand the relationships with existing customers by continuously proposing solutions that meet their objectives - Ensure the correct products and services...

  • Key Account Manager

    14 hours ago


    Riyadh, Saudi Arabia AlMalath AlArabia Company Full time

    **Key Account Manager** Dynamic account manager able to generating new accounts, managing existing clients and key customers, as well as achieving assigned sales targets. As an Account Manager your main responsibility is to manage expectations, oversee that a client’s needs are met in a timely fashion, open new markets and segmentations and meet the...

  • Key Account Manager

    7 months ago


    Riyadh, Saudi Arabia Sobi Full time

    **Sobi offers the opportunity to work at an international pharmaceutical company focused on specialty pharmaceuticals meeting the high medical needs of rare disease patients and providing treatment and services to them. Our employees come from a variety of backgrounds within research, healthcare, industry and the academic sphere.** **Key Account...


  • Riyadh, Saudi Arabia PepsiCo Full time

    Overview: As part of the KSA sales team the primary role of this position is to maximize sales volume, minimize stales, achievement of distribution targets, implementation of agreed merchandising standards, collection of accounts receivable and maintaining high levels of customer service. The supervisor will be required to attend training courses designed to...

  • Key Account Manager

    2 days ago


    Riyadh, Saudi Arabia Zimmer Biomet Full time

    **Requisition Number**: EMEA09882 **Employment Type**: Full-time **Location**: Riyadh **What Is It Like To Work at Zimmer Biomet**: At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and...

  • Key Account Manager

    2 days ago


    Riyadh, Saudi Arabia Zimmer Biomet Full time

    -Requisition Number EMEA09882 Employment Type Full-time Location Riyadh **What Is It Like To Work at Zimmer Biomet**: At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated. **Zimmer Biomet...

  • Key Account Manager

    7 months ago


    Riyadh, Saudi Arabia Foodics Full time

    **Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...

  • Key Account Manager

    7 months ago


    Riyadh, Saudi Arabia Kone Full time

    Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing._ - It's...


  • Riyadh, Saudi Arabia Ipsen Pharma (SAS) Full time

    **Key Account Manager KSA** **Position location: RIYADH** **Summary / purpose of the position** To achievement of IPSEN business goals by implementing benefit-based programs with designated Key Account customers; to be responsible for the achievement of KAM & BU targets on assigned accounts; to establish IPSEN as the preferred partner of choice with...


  • Riyadh, Saudi Arabia Ipsen Pharma (SAS) Full time

    **Key Account Manager KSA** **Position location: JEDDAH** **Summary / purpose of the position** To achievement of IPSEN business goals by implementing benefit-based programs with designated Key Account customers; to be responsible for the achievement of KAM & BU targets on assigned accounts; to establish IPSEN as the preferred partner of choice with...


  • Riyadh, Saudi Arabia IPSEN Full time

    **Title**: Key Account Manager KSA **Company**: Ipsen Pharma (SAS) **Key Account Manager KSA** **Position location: JEDDAH** **Summary / purpose of the position** To achievement of IPSEN business goals by implementing benefit-based programs with designated Key Account customers; to be responsible for the achievement of KAM & BU targets on assigned...

  • Key Account Manager

    8 months ago


    Riyadh, Saudi Arabia Novasyte Full time

    Overview: Build and foster strategic client relationships & engagements in life science sector, driving revenue growth through identifying added value solutions to our clients through the effective use of IQVIA's offerings. Operate in accordance with management guidance while developing expert knowledge and skills to excel in assigned...

  • Key Account Manager

    1 week ago


    Riyadh, Saudi Arabia Puratos Full time

    **Do you have the appetite to Grow Your Magic?** Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality. Founded in Belgium in 1919, Puratos is growing rapidly with almost 9,000...

  • Key Account Manager

    7 months ago


    Riyadh, Saudi Arabia Thales Full time

    Location: Riyadh, Saudi Arabia In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. We have...

  • Key Account Management

    7 months ago


    Riyadh, Saudi Arabia Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...