Customer Success Account Mgmt Ic4

1 month ago


الخبر, Saudi Arabia Microsoft Full time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.- Are you a tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?- Check out the Lead Customer Success Account Manager (CSAM) role in the Customer Success Unit at Microsoft Be ready to make an impact- As a Customer Success Account Manager, you are the primary delivery and operations lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.- By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.- This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.**Responsibilities**:
**Customer Relationship Management**
- You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.

**Customer Success Leadership - Consumption Leadership**
- Lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds (Azure, M365 and Business Applications).
- Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.

**Customer Health, Security & Resiliency orchestration**
- You will prioritise and optimise your customer portfolio's resiliency and security through operational leadership and mutual accountability. This will involve responsibility on reactive support top level escalations and outages, problem management, and proactive support to result in a healthier customer.

**Technical Relevance**
- Develop technical competency (specially on Azure) across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions

**Customer Success Leadership - Customer Strategy and Growth**
- Identify, establish and own relationships to uncover customer opportunities and guide value driven deliveries that increase velocity of deployment and adoption of their Microsoft investments.
- Partner with Account team peers to review customer opportunities, drive conversations with customer leadership that define and prioritize the strategic alignment between your customer’s and Microsoft’s goals and objectives.

**Customer Success leadership - Delivery and program Management**
- Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

**Qualifications**:

- Bachelor's or Master's degree in tech fields or similar experience
- first experience in project management or consulting
- fluent English is a must, German a big plus
- ideally first Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365)
- ideally Project Management Institute (PMI) or equivalent Project Management certification
- ideally Prosci or equivalent Change Management certifications
- ideally Manufacturing Industry experience



  • الخبر, Saudi Arabia Microsoft Full time

    Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. With over 17,000 employees worldwide, the mission of...

  • Account Receivable

    1 month ago


    الخبر, Saudi Arabia Al Awael Modern Contracting Company Full time

    Al Awael Modern Contracting Company- Job Detail**Industry** - Construction / Cement / Metals**Functional Area**: - Accounts, Finance & Financial Services**Total Position**: - 1**Job Type**: - Full Time/Permanent**Department**: - Al Awael Modern Contracting Company**Job Location**: - Khobar, Saudi Arabia**Nationality**: - Saudi**Career Level**: -...

  • Accountant

    1 month ago


    الخبر, Saudi Arabia EXACT TECHNICAL SOLUTIONS Full time

    EXACT TECHNICAL SOLUTIONS- Job Detail**Industry** - Construction / Cement / Metals**Functional Area**: - Accounts, Finance & Financial Services**Total Position**: - 2**Job Type**: - Full Time/Permanent**Department**: - EXACT Technical Solutions**Job Location**: - Khobar, Saudi Arabia**Nationality**: - Saudi**Career Level**: - Entry...


  • الخبر, Saudi Arabia Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Sales Accountant

    4 months ago


    الخبر, Saudi Arabia BRDigitech WLL Full time

    **Key Responsibilities**: - Sales and Marketing: - Promote and sell our accounting system to small businesses and SMEs. - Identify and target potential customers, build relationships, and close sales. - Provide product demonstrations and answer customer inquiries. - Achieve and exceed sales targets. - Accounting: - Assist clients with understanding the...


  • الخبر, Saudi Arabia CB&I Careers Full time

    Company Overview: **CB&I®** is the world's leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 130-year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure...


  • الخبر, Saudi Arabia Foodics Full time

    **Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...


  • الخبر, Saudi Arabia SISA Full time

    **Exciting Opportunity: Customer Service Evaluator/Mystery Shopper in Saudi Arabia** **Open to Residents Across Saudi Arabia** Ready to shape exceptional customer experiences? Join our esteemed market research consultancy in enhancing customer service standards across Saudi Arabia. - Pose as a real customer, assess service quality, and provide valuable...

  • Key Account Manager

    4 months ago


    الخبر, Saudi Arabia Philips Full time

    **Job Title**: Key Account Manager **Job title: Key Account Manager** Develops, maintains and improves relations with a limited number of accounts to keep or to set Philips as preferred supplier. Initializes and coordinates all Philips efforts to the accounts in order to maximize the output of the sales group. **Your role**: - Develops, maintains and...


  • الخبر, Saudi Arabia DHL Full time

    **Head of Key Account** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join...


  • الخبر, Saudi Arabia NOV Inc. Full time

    **Job Summary**: NOV Downhole Technologies in KSA is looking for sales account representative who can manage NOV drilling tools business. The key responsibility will be to build long term relationship with our major customer (Saudi Aramco) and expand our drilling tools business with all the customers including small players / newcomers in local Saudi Market....

  • Mgr-accounting

    2 months ago


    الخبر, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24178706 **Job Category**Finance & Accounting **Location**Le Méridien Al Khobar, Corniche Boulevard, Al Khobar, Saudi Arabia, Saudi Arabia, 31952 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports the day-to-day execution of general ledger impacted processes,...

  • Mgr-accounting

    2 months ago


    الخبر, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24178706 **Job Category** Finance & Accounting **Location** Le Méridien Al Khobar, Corniche Boulevard, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports the day-to-day execution of general ledger impacted processes,...

  • Account Manager

    4 months ago


    الخبر, Saudi Arabia koinz Full time

    **Role Brief**: Our Account Management team owns and manages our restaurant relationships. Our Account Manager will be the point of contact for our partner restaurants to provide them with the best support to help them grow by developing and maintaining long-term relationships with the assigned partners. **What you will be working on here in Koinz**: -...


  • الخبر, Saudi Arabia Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Account Executive

    4 months ago


    الخبر, Saudi Arabia Talent Pal Full time

    From developing brand new accounts to driving expansion across existing accounts, our Direct Sales team transforms opportunity into action every day. Whether focusing on a geographical area, product line, industry, channel or market segment, their goal is the same: to develop relationships with the end-users of the organization and generate meaningful sales....


  • الخبر, Saudi Arabia BASF Saudi Arabia Limited Company Full time

    **General responsibilities**: In Finance, we don't just see numbers, we see solutions. We stand for high-quality accounting and financial processes in the areas of book-to-reports as well as in business and financial reporting. To achieve this, we not only handle our processes efficiently and accurately, but also focus specifically on modern solutions for...


  • الخبر, Saudi Arabia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • الخبر, Saudi Arabia FLSmidth, Inc. Full time

    This position is for Saudi Nationality Only Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change...

  • Retail Manager

    2 months ago


    الخبر, Saudi Arabia Sephora Full time

    **POSITION PURPOSE** - As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability. - Responsible to support, coach, and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and...