Customer Service Agent

1 month ago


الرياض, Saudi Arabia Jet Aviation AG Full time

**Customer Service Agent**:

- Location: SA, Riyadh- Flexible Work Arrangement: Onsite- Job Category: Customer Standards & Services- Career Level: Professional- Requisition Id: 3341**Position Summary**:
Primarily responsible for providing excellent professional services to customer by utilizing excellent, in-depth knowledge of company services

**Main Responsibilities**:

- Plan and prepare the required services for each flight.
- Prepare and distribute each flight manifest to Government Agencies and the crew.
- Inspect the cleaning process (Lounge - Terminal - VIP and Crew vehicles-Reception Area ) on an hourly basis
- Follow the proper procedures for workflow communication with related departments.
- Provide a high level of hospitality for/to the aircraft at Private Aviation and Royal Terminal to JASA customers.
- Follow up Immigration procedures with regard to passenger passport and crew visa.
- Closely watch and assist ramp services to deliver the luggage to concerned aircraft.
- Follow up transportation process with Operations.
- Provide crew assistance at in any other terminal.
- Follow up and assist crew entry permission and transport to/from the aircraft
- Follow and assist ambulance entry permission to the ramp and VIP/ cars permission.

**Minimum Requirements**:

- High school certificate with 5 years experience C.S.
- Bachelor's certificate with 2 years in C.S.
- Good general appearance and medical fitness
- equivalent English minimum level 3
- Driving License
- Communicate Tools ( Telephone - Radio )
- Car driving

**Physical Demands**:
Physical demands: while performing the duties of this job, the employee is occasionally required to walk; sit; handle, or feel objects, tools, or controls; reach with hands and arm; balance; stoop; talk or hear. The employee must occasionally lift and/or up to 15 Kg. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

**Work Environment**:
Work environment: while performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually mínimal.


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