Customer Experience Lead

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...

**Join the Sweater Revolution as our Head of Customer Experience (CX)** **Location**: Riyadh, Saudi Arabia **Employment Type**: Full-time **Who We Are**: At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer...

**About Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **What you’ll be working on** - Communicating with customers over live chat and phone calls to answer their questions and...

Make a difference every day The Job Opportunity At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens. ExperienceLab is Serco’s people-centered design and innovation agency - a global brand across 4 locations. ExperienceLab’s...

Interact with Breadfast customers over system, phone and email messagesDetermine customer needs and provide appropriate solutionsEmpathize with and prioritize customer needsRespond to customer inquiries on Breadfast social media channelsReview customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.Periodically...

Interact with Breadfast customersover system, phone and email messagesDeterminecustomer needs and provide appropriatesolutionsEmpathize with and prioritizecustomer needsRespond to customer inquiries onBreadfast social media channelsReviewcustomers’ feedback and order reviews on daily basis andresolve any issues in a timelymanner.Periodically test Breadfast...

Strategy Development: Collaborate with senior management to develop and refine the customer experience strategy aligned with the organization's goals and values.Customer Journey Mapping: Analyze and map out the customer journey across various touchpoints to identify pain points and areas for improvement.

Develop user personas, customer journey maps, and other UX deliverables to guide product design and user stories.Lead and execute user research activities to gain deep insights into user behaviors, needs, and pain points.Collaborate closely with cross-functional teams to ensure user-centered design principles are at the core of our products.Conduce and...

**What is the role?** - Attracting new clients by innovating and overseeing the sales process for the business - Working with senior team members to identify and manage company risks that might prevent growth - Identifying and researching opportunities that come up in new and existing markets - Preparing and delivering pitches and presentations to potential...

Toprovide administrative operational support to the One Spaceinstallations Team Management team and act as an integral teammember within theteam.RoleandResponsibilities;Process orders,job sheets and deal withmodificationsBookjobs onto thesystemsEnsuresthe work order data is collected fully and is passed over to theappropriatepersonCreatesthe customer file...

Develop user personas, customerjourney maps, and other UX deliverables to guide product design anduser stories.Lead and execute user researchactivities to gain deep insights into user behaviors, needs, andpain points.Collaborate closely withcross-functional teams to ensure user-centered design principlesare at the core of our products.Conduce andreport...

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

Job SummaryThe Customer Success Specialist enables customers to achieve their desired outcomes by providing support. This is achieved by supporting customer team.Essential Responsibilities Support customer success managers and analyst with their customers Assist in monitoring the health of covered accounts Support the onboarding process of customers Review...

Job SummaryThe Customer Success Specialist enables customers to achieve their desired outcomes by providing support. This is achieved by supporting customer team.Essential ResponsibilitiesSupport customer success managers and analyst with their customers Assist in monitoring the health of covered accounts Support the onboarding process of customers Review...

Multichannel Customer Engagement Manager **Category**:Commercial Marketing**Location**:Riyadh, Riyadh, SA- **The Position** - As a Multi-Channel Customer Engagement Manager, you will be leading the affiliate digital customer engagement strategy to support the overall Novo Nordisk strategy, Moreover, you will be collaborating closely with marketing, medical,...

**Position Name -** **Customer Success Manager **Location**: - Riyadh, Saudi Arabia **Experience Range -** **4 to 7 years **Work Model -** **Work from Office **Mandatory Requirement**: - Minimum of 5 years of quota-carrying sales experience at a software/technology company - Track record of qualifying and closing consultative / service-led sales,...

**Job Number** 22206485 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Rd, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

**Job Number** 24086590 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

Job Purpose: The role of the Customer Relationship Manager is to plan and manage the team to ensure client relationship and revenue targets are achieved. They are also responsible for developing and safeguarding the company image / assets and enhancing the relationship with multinational clients regionally and globally. Additionally, the Customer...