Patient Relations Representative Ii

3 days ago


Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patient's Bills of Rights are followed.

**Essential Responsibilities and Duties**:
1. Attends to patient/families responds to their inquiries and complaint and liaise with concerned departments to ensure satisfactory solution.

2. Responds to IPA ticketing system and outreach requests.

3. Conduct daily rounds on patients based on the scheduled assignments.

4. Advocates for the patient's rights to obtain optimum requires services.

5. Serves as a central source and referral for information concerning patient rights and responsibilities, the organization’s policies and procedures pertinent to patient care.

6. Holds physician-Family conference in response to patient's needs.

7. Participates in emphasizing and implementing JCIA standards and government laws pertaining to patient's rights and ethical issues.

8. Administers patient satisfactions survey and inputs date in the electronic database. Utilizes feedback ro facilitate system improvements to better meet patient needs.

9. Collects and inputs data pertinent to patient complaints and findings

10. Maintains patient and family confidence by keeping complaints information confidential.

11. Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.

12. Collects and reports patient/family compliments for management review.

13. Provides patient/families with feedback regarding speciifc/issues and complaints as requested by Medical and Clinical Affairs.

14. Follows all Hospital related policies and procedures.

15. Participates in self and other education, training and development, as applicable.

16. Participates in performance improvement initiatives.

**Education**:
Bachelor's degree in Social Services or Psychology is required. Or IPA Diploma in Hospital Administration.

**Experience Required**:
Bachelor's degree in Social Services or Psychology with no experience or 5 years experience in patient relations/social work with IPA Diploma in Hospital Administration is required.

**Other Requirements(Certificates)**:
N/A



  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assist in representing Institutional Relations section in receive/greets/assists Jeddah / Madinah guests, symposia speakers, and other visitors during their arrivals and departures as required. **Essential Responsibilities and Duties**: - Represents Jeddah /Madinahmeetings, conferences, and other events, and providesupdates to key stakeholders on the...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Supervises operations of reception and patient care assistants (PCAs) and provide patient services as needed in an effort to improve patient satisfaction. Assures that standards of scheduling, patient care, and efficiency are maintained in accordance with Hospital policies & procedures. **Essential Responsibilities and Duties**: 1. Supervises daily work...

  • Clinical Dietitian Ii

    7 months ago


    Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assesses patient nutritional needs, establishes nutritional care plans to meet those needs, implements appropriate the rapeutic diet or nutrition support regimen, and provides diet instruction. Maintains professional competency and skills required for professional practice. **Essential Responsibilities and Duties**: 1.Uses standards of practice, evaluates...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Audits, analyses and processes documents related to Employee Relations Section. **Essential Responsibilities and Duties**: 1. Analyses documents to determine employee's eligibility for benefits. Ensures that all entitlements are in accordance with the Hospital’s policy. Coordinates final processing of documents with other departments. 2. Reviews and...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Promotes effective utilisation of health care resources. Collaborates with the interdisciplinary team to achieve optimal clinical, financial and resource outcomes within a defined time frame. Coordinates patients’ progress through the episode of care, reporting and correcting variances for specific patient populations. **Essential Responsibilities and...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Ensures that patient access, acceptance, registration, eligibility and financial status are in line with Hospital policies and that they are completed in a timely manner through coordination with physicians, nurses and other health care providers. **Essential Responsibilities and Duties**: 1. Receives and greets patients, employees or visitors as they...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of General and Minimally Invasive Surgery, in accordance with the current medical staff bylaws, rules and regulations and the hospital’s policies and procedures. **Essential Responsibilities and Duties**: I. Clinical...

  • Clinical Engineer Ii

    7 months ago


    Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides for the technical support of medical, diagnostic, therapeutic and analytical devices and systems, utilized for applied patient healthcare and healthcare research. **Essential Responsibilities and Duties**: 1. Provides for the demand and scheduled preventative maintenance of assigned medical and research equipment, Follows manufacturers' guidelines...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for the diagnosis and treatment of medical diseases and conditions, as well as the provision of medical care in the field of General and Oncology Surgery under the supervision of the the Consultant, in accordance with medical staff bylaws, rules and regulations and the hospital’s policies and procedures. He should actively involve in reasearch,...


  • Medina, Saudi Arabia Nahdi Full time

    Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic’s image...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Supervises the variety of functions to facilitate the Hospital’s medical care services to the Royalties and Protocol patients, including the day-to-day, as well as, off-duty hours, weekends and holidays, processing of documents associated with their appointments, admissions, billing and liaison etc. **Essential Responsibilities and Duties**: 1.Assists...

  • Medical Case Manager

    6 months ago


    Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Coordinates the care and services delivered to contracted patients accepted for treatment at KFSH&RC, to ensure effective utilization and monitoring of health care resources, provides a leadership role within the interdisciplinary team to achieve desired clinical, financial and resource outcomes within defined time frames. **Essential Responsibilities and...


  • Medina, Saudi Arabia Nestle Full time

    **POSITION SNAPSHOT** Location: Saudi Arabia - Madinah Business unit: Nestlé Health Science *** To achieve targeted sales of NHSc products in his/her territory by ensuring favorable recommendation by Health Care Professionals, representing Nestlé Health Science in the market as a trusted advisor in the field of Clinical Nutrition in order to become the...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Accountable for standardizing staffing and scheduling practice and for delivering services in line with established work rules, standards of practice, and operations. Contributes to strategic imperatives related to Patient Safety, Nursing Quality Indicators, Patient Experience, Staff Satisfaction, and Operational Efficiency. **Essential Responsibilities and...


  • Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Performs variety of administrative functions to assist the Department of Protocol Services in facilitating the Hospital's medical care services to Royalties and VIPs during off-duty hours. Acts upon matters of urgent nature for the Royalties and VIP patients, which could not be postponed until normal working hours. **Essential Responsibilities and...


  • Medina, Saudi Arabia Nahdi Full time

    Service as a Registrar in the Internal Medicine department is to Diagnose and treat injuries or illnesses. Responsible to examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. Responsible to counsel patients on diet, hygiene, and preventive healthcare whenever it is related to their individual...


  • Medina, Saudi Arabia Nahdi Full time

    Service as a Registrar in the Obstetrics and Gynecology (OB / GYN) department is to Diagnose and treat injuries or illnesses. Responsible to examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. Responsible to counsel patients on diet, hygiene, and preventive healthcare whenever it is related to...

  • Pediatric Registrar

    7 months ago


    Medina, Saudi Arabia Nahdi Full time

    Service as a Registrar in the Pediatric department is to Diagnose and treat injuries or illnesses. Responsible to examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. Responsible to counsel patients on diet, hygiene, and preventive healthcare whenever it is related to their individual...


  • Medina, Saudi Arabia Nahdi Full time

    Service as a Registrar in the Otorhinolaryngology (ENT) department is to Diagnose and treat injuries or illnesses. Responsible to examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. Responsible to counsel patients on diet, hygiene, and preventive healthcare whenever it is related to their...


  • Medina, Saudi Arabia Nahdi Full time

    Service as a Registrar in the Obstetrics and Gynecology (OB / GYN) department is to Diagnose and treat injuries or illnesses. Responsible to examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. Responsible to counsel patients on diet, hygiene, and preventive healthcare whenever it is related to...