Customer Service Agent
6 months ago
Primarily responsible for providing excellent professional services to customer by utilizing excellent, in-depth knowledge of company services
**Main Responsibilities**:
- Plan and prepare the required services for each flight.
- Prepare and distribute each flight manifest to Government Agencies and the crew.
- Inspect the cleaning process (Lounge - Terminal - VIP and Crew vehicles-Reception Area ) on an hourly basis
- Follow the proper procedures on work flow communication with related department.
- Provide high level of hospitality for/to the aircraft at Private Aviation and Royal Terminal to JASA customers.
- Follow up Immigration procedures with regard to passenger passport and crew visa.
- Closely watch and assist ramp services to deliver the luggage to concerned aircraft.
- Follow up transportation process with Operations.
- Provide crew assistance at in any other terminal.
- Follow up and assist crew entry permission and transport to/from the aircraft
- Follow and assist ambulance entry permission to the ramp and VIP/ cars permission.
- Solve any obstacle encountered by the crew and passenger with government agencies.
- Follow up and assist entry / exit permission to spare parts to/from ramp if needed
- Follow up and assist entry permission to customer representative from into ramp (if needed)
- Provide any other services required by management/ Customer (when requested)
- Provide any other needed tasks/ services required by management/ Clients/ Government.
- Maintain the privacy distance relation between each customer.
- Maintain Politeness and short replies.
- Give maximum attention towards complain and demands.
- Maintain the highest level of credibility
- Maintain the highest level of privacy towards any information related to JASA and customer.
- Maintain proper general appearance
**Minimum Requirements**:
- Saudi National
- High school certificate with 5 years experience C.S. or Bachelor certificate with 2 years in C.S.
- equivalent English minimum level 3
- Communicate Tools ( Telephone - Radio )
- Car driving
- Good general appearance and medical fitness
- Driving license
**Work Environment**:
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually mínimal.
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