Call Center Agent

Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

**Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

our client are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or...

**Job Description**: We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent, Saudi National, Female. Below are some points of her Job Description: - Managing large amounts of inbound and outbound calls in a timely manner. - Following call center “scripts” when handling different topics. - Identifying...

**MAIN RESPONSIBILITIES**: - Management and resolve customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating...

**Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...

minimum 1 year of experience in a call center/ customer service - Experienced in sales - Communication and negotiation skills - Providing guidance and assisting for customers - Determining clients’ needs **Salary**: Up to ﷼5,000.00 per month Application Question(s): - Do you live in Riyadh ? - Do you have experience in a call center ?

A **Representatives Care Agent (RC Agent)** is responsible for smoothly resolving issues related to the Call Center Representative. The** RC Agent** deals with the Representative's issues related to current requests or matters that arise after completing or canceling the orders. **Role responsibilities**: - Smoothly and efficiently resolving all live order...

Customer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries, provide product or service information, and resolve their issues promptly and professionally. - Phone Etiquette: You will use active listening skills, speak clearly and politely, and maintain a professional and empathetic tone...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average. Were looking for a **Contact Center Agent.** Key Responsibilities: - Handle contact center departments inbound and outbound calls including Sales and...

**ToYou** **is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more. At **ToYou** we aim to provide all our customers with a...

We are seeking a qualified and experienced Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for handling customer inquiries, complaints, and providing excellent customer service. In this role, you will be the first point of contact for our customers, so it is essential to possess strong communication and...

**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They...

Job Description - Deal with the organization's telephonic conversations with utmost diligence and punctuality. - Analyze client requirements and offer the best possible solution or information. - Keep the customer interested in the features and utility of a product through effective telephonic communication. - Build sustainable relationships and engage...

Job Title: Operations Manager Call Centre / Contact Center / BPO - COPC Must Work Location: Riyadh Nationality: Saudi Client Domain: Telecommunications Operations Manager responsible for full operations structure of (CCM - ACCMS - Supervisors - Agents) 4. Able to manage projects financials. 5. Relevant Bachelores Degree Must Ability to...

**Job Description**: **Responsibilities**: - Manage and resolve customer complaints - Place customer orders in the computer system - Identify and escalate issues to supervisors - Provide product and service information to customers - Research required information using available resources - Research, identify, and resolve customer complaints using...

**Responsibilities**: - Answer inbound calls and respond to customer inquiries in a professional and courteous manner - Provide accurate and timely information to customers while maintaining a high level of customer satisfaction - Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions -...

About the RoleWe are looking for a Call Center Operator to provide exceptional guest service through effective communication and problem-solving skills. The successful candidate will have excellent verbal and written communication skills, as well as the ability to work in a fast-paced environment.Answer and direct guest calls in a professional and courteous...

**Key Responsibilities**: - ** Inbound Customer Support**: - Handle in\outcoming calls from customers professionally and courteously. - Assist customers with product or service-related inquiries, concerns, and issues. - Provide accurate information and solutions to resolve customer problems. - ** Problem Resolution**: - Identify and analyze customer...