Customer Service Specialist

5 months ago


Riyadh, Saudi Arabia Niceone Full time

**Customer Service Specialist duties and responsibilities**:

- Informing customers about products and services
- Responding to customer questions
- Resolving customer complaints
- Suggesting solutions for common problems
- Preparing documents and reports
- Updating customer database
- Training new customer service agents
- Collaborating with the management team
- Improving overall customer satisfaction

**Customer Service Specialist requirements and qualifications**:

- Minimum of a High School Diploma
- Minimum of 1 years of experience in customer service
- Strong computer skills
- Superb verbal and written communication skills
- Strong interpersonal skills
- Excellent customer service skills
- Ability to build relationships with clients
- Strong persuasion skills
- Excellent multi-tasking skills
- Ability to work with others
- Excellent problem-solving skills
- Ability to prioritize tasks
- Ability to work under pressure
- Ability to work in a fast-paced environment
- Flexibility to work shifts
- Ability to meet deadlines



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