IT Specialist, Euc Support
2 weeks ago
**Role Purpose:
- **The Senior IT EUC Support (End User Computing) Professional is responsible for ongoing support, health, and optimal operations of the various end user IT needs and requirements with specific focus on THE LINE project Sites while keeping aligned to THE LINE support strategy to accelerate the adoption and advancement of the EUC support model at THE LINE various projects. As an End User Support Professional, you will be responsible for providing technical assistance and support to end users, ensuring their efficient and effective use of technology resources. Your role will involve resolving hardware and software issues, assisting with system configurations, and delivering exceptional customer service.
**Key Responsibilities:
- **
- Support the end user support project work across THE LINE project sites.
- Provides IT support for laptops, desktops, printers, peripherals, telephone systems, and cellular devices.
- Manage the daily moves, adds, changes, deletions, incident management, root cause analysis, and serve as escalation point.
- Diagnose and resolve technical problems, either independently or by escalating to the appropriate support teams, ensuring mínimal disruption to end user productivity.
- Drive transformational initiatives to assist with modernization of the workstation infrastructure to meet the expectations and demands of a modern workforce.
- Support service improvement efforts to reduce incidents, enhance existing support, and improve end user experience.
- Log all incidents and service requests accurately and promptly in the ticketing system, ensuring proper categorization, prioritization, and resolution within established service level agreements (SLAs).
- Create and maintain SOPs, policies, SLAs, end-user training, technical and end user knowledgebase.
- Participate with various stakeholders in maximizing the operational effectiveness of the workstation support environment, and in driving service improvements.
- Deliver exceptional customer service by actively listening to end user concerns, providing clear and concise instructions, and following up to ensure problem resolution and user satisfaction.
- Administration & Support of Business Systems
- Ensure effective utilization of service provider resources to deliver maximum value to the business.
- Adhere to IT policies, procedures, and security guidelines to ensure the confidentiality, integrity, and availability of information assets.
**Knowledge and Skills:
- **
- Must have strong IT troubleshooting and problem-solving skills.
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
- Demonstrable experience with software hosting in the public cloud.
- Good knowledge of ITIL and IT operational processes
- Good understanding of IT operational monitoring and automation systems
- Good knowledge of Active Directory (Design, Security and Administration)
- Well-developed interpersonal skills to successfully motivate staff and work in a dynamic geographically dispersed team environment with IT and business resources at all levels of the organization.
- Excellent communication skills, interpersonal, customer service and influencing skills
- Strong operational skills and experience with end user support and various incident and problem-solving approaches.
- Excellent analytical skills; demonstrated ability to analyze and solve problems effectively
- Strong attention to detail with exceptional organization skills
**Qualifications**& Experience:
- **
- University degree in Information Technology or related field.
- 5-7 years of experience in the IT Industry with an end user support role.
- ITIL Foundation v3/4 required.
- ITIL Managers certificate preferred.
- CompTIA A+ Certification.
- MCSA: Windows 10
**Minimum Clearance Required to Start**:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.
-
Senior Business Support Specialist
1 month ago
تبوك, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 86956 Time Type: Full Time The primary role of this position is to manage and lead customer implementation efforts, serving as the Customer Implementation...
-
Gis Specialist
2 months ago
تبوك, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **GIS Specialist **to join our team! You will be knowledgeable in the planning, setup and operation of cloud based GIS platforms for building and infrastructure. A full understanding of using market leading GIS software and International Standards is required. **What You'll Be Doing**: - Lead the development and...
-
Pricing Specialist
3 months ago
تبوك, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 84580 Time Type: Full Time As a pricing specialist, you will be responsible to acquire the best possible competitive rates from origin, destination, and...
-
Customs Specialist
1 month ago
تبوك, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 87213 Time Type: Full Time Overall consultant for customs clearance processes, Documents Verification, Permits and Saber specialist **Key Tasks** - Verify...
-
Payroll Specialist
4 days ago
تبوك, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 76819 Time Type: Full Time As our Payroll Specialist you will collaborate with the Senior Payroll Manager to process payroll for employees accurately and...
-
Senior Specialist, Hsqe
6 days ago
تبوك, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Role As Senior Specialist, HSQE you will be responsible for ensuring adherence to quality standards, maintain health and safety regulations, and comply with environmental...
-
Senior Bim Specialist
2 months ago
تبوك, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Senior BIM Specialist **to join our team! **What You'll Be Doing**: - Supporting the production of architectural BIM Models and sketches in Revit. (for internal usage). - Reviewing the BIM Models in Revizto and providing comments. - Creating the central BIM Models in ACC (Autodesk Construction Cloud). -...
-
Administrative Specialist
2 weeks ago
تبوك, Saudi Arabia DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 87672 Time Type: Full Time **Role Summary**: As an Administrative Specialist, you will play a crucial role in ensuring the smooth operation of various...
-
Human Resources
2 weeks ago
تبوك, Saudi Arabia Akima Full timeA Human Resources (HR) Specialist manages every aspect of the employment process, including orientation and briefing of new staff members. They also assist with payroll management so employees receive their paychecks on time. Independence: Performs within the broad guidelines of duties and responsibilities with significant choice of methods. Authority to...
-
Human Resources
2 weeks ago
تبوك, Saudi Arabia Akima, LLC Full timeCompany Overview: **Work Where it Matters** Pinnacle Arabia, an Akima company, is not just another federal construction contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Pinnacle Arabia, the work you do every day makes a difference...
-
Senior Manager Fire
3 weeks ago
تبوك, Saudi Arabia Parsons Full time**KEY ACCOUNTABILITIES & ACTIVITIES: - ** **_Emergency Services _** - Initiate and oversee the development of appropriate risk assessments in accordance with NFPA 1300 for all existing facilities and all future planned facilities within the remit of THE LINE delivery team. - Responsible for Developing an overarching strategy in line with NEOM...
-
Logistics Technician
1 month ago
تبوك, Saudi Arabia Akima Full time**Responsibilities** - Leads the daily aviation logístical operations in support of the Aviation Logistics Manager; works with CH-47 MAT team to ensure accurate tooling, parts, test equipment, and spares availability - Ensures that the aviation logistics functional processes and procedures are planned, coordinated, integrated, and synchronized to achieve...
-
Logistics Technician
1 month ago
تبوك, Saudi Arabia Akima, LLC Full timeOverview: **Responsibilities**: - Leads the daily aviation logístical operations in support of the Aviation Logistics Manager; works with CH-47 MAT team to ensure accurate tooling, parts, test equipment, and spares availability - Ensures that the aviation logistics functional processes and procedures are planned, coordinated, integrated, and synchronized...
-
QA/qc Specialist
2 weeks ago
تبوك, Saudi Arabia Parsons Full time**What You'll Be Doing**: - Provides Parsons’ Quality Systems support using the ISO 9001 Standard as the basis for process development and optimization, procedure development, data collection and reporting, and Quality Systems training. - Performs independent audits in various areas (e.g. Engineering, Procurement, Fabrication, Construction, Operations,...
-
IT Specialist
4 weeks ago
تبوك, Saudi Arabia JASARA PMC Full timeAs part of JASARA PMC, you will contribute to the success of groundbreaking infrastructure initiatives in Saudi Arabia. If you are passionate about technology and ready to make a meaningful impact, we invite you to apply. **Responsibilities**: - Develop and implement solutions using Microsoft Power Apps, Power Automate, and Power BI to meet organizational...
-
Bim Specialist
3 months ago
تبوك, Saudi Arabia Red Sea Landscape Nursery Full time**Job Purpose** To support design management and Red Sea Landscape Nursery teams in coordination of BIM models, federated models, updates, checks, re-designs, re-routing, quantities etc. **Functional/Technical Responsibilities** - Mentor BIM infrastructure team members and assist with managing and supervising the BIM team under the direction of the...
-
Logistics Technician
2 weeks ago
تبوك, Saudi Arabia Akima Full time**Responsibilities** - Leads the daily aviation logístical operations in support of the Aviation Logistics Manager; works with CH-47 MAT team to ensure accurate tooling, parts, test equipment, and spares availability - Ensures that the aviation logistics functional processes and procedures are planned, coordinated, integrated, and synchronized to achieve...
-
Logistics Technician
2 weeks ago
تبوك, Saudi Arabia Akima, LLC Full timeCompany Overview: **Work Where it Matters** Pinnacle Solutions, an Akima company, is not just another federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Pinnacle Solutions, the work you do every day makes a difference in the...
-
Logistics Technician
3 months ago
تبوك, Saudi Arabia Akima Full time**Overview** **Work Where it Matters** Pinnacle Solutions, an Akima company, is not just another federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Pinnacle Solutions **,** the work you do every day makes a difference in the...
-
Planning Engineer
2 months ago
تبوك, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Planner **to join our team in NEOM. Parsons is providing Project Management Consultancy (PMC) services for the development of NEOM Infrastructure in the Kingdom of Saudi Arabia. NEOM is a planned cross-border city in the Tabuk Province of northwestern Saudi Arabia. The site is near the Red Sea and the borders...