Community Happiness Representative

6 days ago


Riyadh, Saudi Arabia Sabbar Full time

In Sabbar, we cherish our partners and gig workers; we are obsessed with providing them the promised value they deserve. As a Community Happiness Rep you will be the therapist, the lawyer, and the front-line advocate supporting our partners and gig workers by answering their inquiries and providing them with an awesome support experience.

Join us today to spread #دوام_الشيوخ to the community of Saudi Arabia and help ease the lives of our partners and gig workers by hiring easier and faster

**What You Will Do**:

- Be your nerdiest self and immerse yourself in our products and services. This will help you provide the best and most accurate support for our customers
- Provide seamless support to our partners and gig workers whether you're in the air, on land, or deep in the waters.
- Don't worry, you will use an awesome tool called ZenDesk that unifies our communication channels.
- Guide customers by holding their hand step-by-step as they navigate through our product... while maintaining social distancing rules, obviously
- Get into problem-solving mode and handle issues like a champ
- Facilitate communication between customers and internal departments when needed. Technical bugs goes to Engineering, unclear content goes to marketing, and so on.
- Generate reports and insights on the support inquiries to help us understand our customers better

No worries, you’ll be assigned to a mentor who will be responsible for your growth and development. You just have to be passionate and hungry enough to sustain your personal and professional growth with us
- You don't mind standing in line for hours to get a good meal. That's how patient you are.
- Your friends choose you to vent amongst others because you are a great listener
- Great multi-tasker and an expert in managing a million tabs at the same time (we will test you on this)
- Excellent communication skills, verbal and written with the ability to handle conflicts
- Fluent in English and Arabic, both verbal and written



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