Customer Happiness Officer

3 weeks ago


Riyadh, Saudi Arabia Marn Full time

Marn is a technology company that provides POS for F&B, Retail, Entertainment, and Services sectors. Today we have thousands of active customers that are growing on a weekly basis. Those customers need your support to keep their businesses thriving by harnessing most of Marn’s products & services. This leaves you as the front line of Marn’s reputation. Your work in maintaining the happiness of Marn’s customers will directly impact the company’s market position. Hence, its future. While so, you will be learning crucial skills to grow as a professional. From superior communication skills, and high work ethic, to neat time management. You will gain the raw skills of the 21st century.

**Don’t worry, you will be assigned to a mentor who will work directly on your personal & professional development**

**About Marn**:
Marn is a technology company established in 2017. It was acquired by Jahez International Group recently. The company develops Point of Sale (POS) software integrated with payment services to provide a one-stop solution for businesses in F&B, Retail, Entertainment, and Services. Marn grew massively in the past two years and continues to accelerate the growth of its customer base.

Here at Marn, we aspire to become close friends working together towards disrupting the industry with flexibility. We plan to accomplish our vision & mission via a strong desire to win, embrace mistakes, and make bold moves. We rely on radical candor in our learning to never repeat the same mistakes. We care personally, yet challenge directly. Being part of Marn, you should expect to make mistakes, be challenged while challenging others, and win BIG.

**What You’ll Do**:

- Be a superhero in understanding Marn’s products, procedures, policies, and business rules.
- Invest your amazing knowledge of Marn to pave the way for your customers toward the ultimate experience.
- You will act as the closest friend to all your customers by being one second away once they need your support.
- Treat what your customers have to say like a life-or-death matter by giving them your full attention.
- Unlock the empathetic counselor in you as if their issue is yours.
- Happiness prompts happiness. You will maintain your own happiness as your most precious asset.
- Like the sun, you will be persistent in your rising. You will manage your time precisely, and accomplish your KPIs like a champ.
- You will act as the voice of the customer inside the company.
- Represent Marn in adherence with its brand tone, language, and persona.

**Requirements & Skills**:

- Superior communication skills in both Arabic and English.
- Conflict resolution skills.
- Neat time management.
- Empathy & patience to handle complicated situations.
- Enjoys leaving smiles on others by helping them overcome their challenges.
- A master in multitasking.
- Readiness to go above & beyond in serving customers on land, on the sea, and in the sky.



  • Riyadh, Saudi Arabia Strikingly, Inc Full time

    **You'll also translate our product into a language you are capable of. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.** * You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own URL, getting student discounts, checking for...


  • Riyadh, Saudi Arabia Sabbar Full time

    In Sabbar, we cherish our partners and gig workers; we are obsessed with providing them the promised value they deserve. As a Community Happiness Rep you will be the therapist, the lawyer, and the front-line advocate supporting our partners and gig workers by answering their inquiries and providing them with an awesome support experience. Join us today to...


  • Riyadh, Saudi Arabia Marn Full time

    Here at Marn, we are proud of having a customer-centric approach as a lifestyle. The success of our customers in unlocking the full potential of their businesses via a smooth harness of Marn products’ value is what keeps us awake at night. A smooth landing from the beginning is a huge contributor to the overall success of the customer’s journey. The...

  • Customer Officer

    1 week ago


    Riyadh, Saudi Arabia Sanad Pay Full time

    Female only Educational Qualifications College diploma in any discipline OR Secondary School certificate Higher qualification & experience in related field will be advantage & preferred. Skills/Knowledge Proficiency in English (Reading and Writing) Proficiency in MS office Must be tactful and courteous in dealing with various nationalities particular...

  • Office Admin

    2 weeks ago


    Riyadh, Saudi Arabia SYSMEX Saudi Arabia-LLC. Full time

    Are You Ready for the Challenge and Ready for extraordinary journey? - Want to be part of a Multinational Organization? - Want to explore the Business world and discover your bright future? - Want to discover our Sysmex Way and how we work together for a better healthcare journey? **Our company** Sysmex Corporation supports healthcare professionals around...


  • Riyadh, Saudi Arabia Calo Full time

    **About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **What you’ll be working on** - Communicating with customers over live chat and phone calls to answer their questions...


  • Riyadh, Saudi Arabia Marn Full time

    If you are obsessed with designing, implementing, chasing, and rallying for the perfect customer journey, and you have a superhero leader to be unleashed inside of you. We are looking for you to join us in our journey of revolutionizing MENA Retail and F&B markets with innovative technologies. The Customer Success Senior Manager (CSSM) will be the key holder...


  • Riyadh, Saudi Arabia FAMA Technologies Full time

    **FAMA TECHNOLOGIES **is a leading and pioneer company in Hospitality and Retail for Entire GCC & Middle East having fully operated offices And with the strength of 150 - 200 well-qualified and certified staff around the regions. Fama Technologies is providing IT services, consulting for software and infrastructure. Major Services offered in IT...


  • Riyadh, Ar Riyāḑ, Saudi Arabia KARASI Full time

    KARASI is a leading Saudi company focused on delivering high-quality chairs and seating solutions for various work environments.Job SummaryThis entry-level position for a Customer Service Representative is based in Riyadh and involves handling customer inquiries, providing support, and ensuring customer satisfaction. Key responsibilities include managing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full time

    The Customer Happiness team at Tabby focuses on crafting internal tools and processes that optimize productivity and efficiency for our specialists and agents.This Senior Product Manager position involves working closely with various stakeholders to develop solutions that uphold high standards for customer service.About the OpportunityEstablish an internal...


  • Riyadh, Ar Riyāḑ, Saudi Arabia هيئة الزكاة والضريبة والجمارك Full time

    Key ResponsibilitiesThe Customs Taxation Compliance Officer will be responsible for ensuring compliance with customs laws and procedures, conducting thorough examinations of traders' records, and gathering necessary data for desk audits.The ideal candidate will have experience in taxation and a strong understanding of customs laws and procedures.Examine the...


  • Riyadh, Saudi Arabia Bayzat Full time

    **Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all...


  • Riyadh, Saudi Arabia Bayzat Full time

    **Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all...

  • HR and Admin Officer

    4 weeks ago


    Riyadh, Saudi Arabia Sabbar Full time

    At Sabbar, we cherish our employees; we are obsessed with providing them the promised value they deserve. As HR and Admin officer, your duties involve a wide range of support activities inside our HR department, from coordinating meetings to maintaining our employee database to posting job ads. An important part of your role will be to act as the liaison...

  • HR & Admin Officer

    4 weeks ago


    Riyadh, Saudi Arabia Sabbar Full time

    At Sabbar, we cherish our employees; we are obsessed with providing them the promised value they deserve. As HR and Admin officer, your duties involve a wide range of support activities inside our HR department, from coordinating meetings to maintaining our employee database to posting job ads. An important part of your role will be to act as the liaison...


  • Riyadh, Saudi Arabia Sapaad Full time

    **PURPOSE** The Customer Solutions Engineer is a product ambassador, an educator, and a customer ‘growth hacker’; he or she will have the opportunity to provide consultation, webinars, and even produce articles on the usage of the product. The Customer Solutions Engineer is the product’s ‘first face’ to the world and is the ‘voice of the...


  • Riyadh, Saudi Arabia hapinessgem company Full time

    About the job We are looking for an experienced and self-driven Happiness Gem Logistics Sales Representative with logistics sales experience and strong motivation to hunt for new business and take on an evolving role in Riyadh. Your Role In this role, you will acquire, win and retain new customers. As a Happiness Gem Logistics Sales Representative of...


  • Riyadh, Saudi Arabia Calo Full time

    **About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Calo Graduate Program overview** Calo is offering a unique **six-month** internship program for recent graduates. The...

  • Operations Officer

    2 weeks ago


    Riyadh, Saudi Arabia Sabbar Full time

    Become the front-line to rapid the growth of Sabbar mission to bring modern staffing into retail, hospitality & entertainment industries. This role is a right fit for you if you are passionate about delivering value to customers, solve their pains, and comfortable hustling around to save the day and make your customers happy. You'd be learning about how to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Tamimi & Company Full time

    Key Responsibilities:The successful candidate will be responsible for providing exceptional customer service and administrative support to our team in Riyadh, KSA.Main Responsibilities:Manage the phone switchboard to ensure seamless communication with clients and visitors.Receive, direct and relay telephone messages promptly and efficiently.Greet, assist...