IT Manager

2 weeks ago

Riyadh, Saudi Arabia British Council Full time

IT Manager

**Date**:05-Jan-2023

**Location**: Riyadh 11594, Middle East and North Africa, SA

**Company**:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

**Role Purpose**

To work as a member of the Business Operations to ensure smooth and efficient running of British Council resources and services which meet corporate standards. These include procurement and administration services and processes that meet corporate standards; facilities and HR services to support the operation in meeting country and regional objectives; as well as to maintain an appropriate working environment for staff and visitors, which is safe, comfortable and efficient and makes a positive statement about Britain and British Council to clients, customers and staff

**Main Accountabilities**
In line with EO&D and other overarching corporate policies

**System and network administration**
- Provide technical and administrative support to IT service delivery by identifying, investigating and resolving technical problems
- Manage the maintenance, identification and resolution of network problems
- Process IT related incidents via the standard Incident Management process
- Manage liaison with suppliers and users, monitoring day to day performance and investigates delivery problems
- Implement updates, changes and patches to the countries IT infrastructure and services as advised by HUB

**Application and User Support**
- Respond to queries and provide guidance and advice on IT related issues (such as user change requests, quality standards, IT Training
- Ensure that all requests for new software are submitted to GSD for testing
- Management of staff mobile phones and data packages efficiently
- Management of IT inventory
- Management of office PABX, Contact Center systems
- Management of staff mobile phones and other technical equipment like photocopiers, access control and CCTV.

**Compliance**
- Knowledge of the Council’s IT policies and standards in relevant areas (e.g. Data Protection; Standards on the use of Council IT systems and equipment
- Monitor compliance with IT policies and procedures (Software, Web Filtering, etc), and advise country management of any necessary action for non-compliance
- Assist with IT reviews as scheduled by the Regional Hub
- Maintain anti-virus solution, manage outbreaks according to BC standard process
- Ensuring staff are familiar with security standards, including data protection, and reporting suspected or actual security breaches

**Financial support**
- In collaboration with local finance team provide input for the IT yearly budgets
- Manage the expenditure of the set budgets
- Manage the procurement, repair and disposal of computer equipment and storage of spares in line with Council standards
- Monitors contracts and evaluates performance of IT suppliers, services and products
- Act as OM role
- CIAMM

**Business/Decision Support**
- Negotiation with local equipment suppliers and manage 3rd party technical support contracts and services, including initial drafting and negotiation
- Raise Change Requests on behalf of the local office
- Providing technical assurance as a member of local project boards or teams
- Contributing IT elements to the country planning process
- Stimulating improvements to management or operational practices through the identification of GTI-compliant IT innovations
- Provide local support of global IT initiatives and Projects.
- Be an advisory to local management of information regarding overseas implications of changes/upgrades
- Corporate Policies
- Complying to all corporate policies to the agreed standards, with a particular focus on Child Protection, Health & Safety, Fraud & Anti-bribery, Equality, Diversity & I

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