Customer Experience Senior Team Leader

1 week ago

Riyadh, Saudi Arabia Talent Pal Full time

Make a difference every day

The Job Opportunity
We are looking for a CX Senior Team Leader to provide world class customer service and to supervise the Operations teams and service partners in delivering operational efficiency. The CX Senior Team Leader will manage multiple zones and will control the flow of traffic through management and leadership of the CX Team Leaders that reside in each zone. You will be responsible to escalate any potential issues to the CX Operations Manager and continually ensure team deployment matches the requirements.

CX Senior Team Leaders will supervise a large and diverse team and constantly interact with customers, and internal and external service partners. A friendly nature, positive outlook and great interpersonal skills are essential to this role. This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.

Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments, and large private corporations.

Key accountabilities
Responsible for customer service operations within multiple identified zones, coordinating and ensuring that all areas are providing services aligned with client outcomes, expectations and performance regimes
Monitoring and coordinating with other stakeholders to ensure that any customer experience issues are resolved effectively.
Report and rectify any issues that occur with other stakeholders or operational roadblocks that CX Team Leaders cannot manage
Assess the broader pictures of their areas of control and ensure compliance as well as work with Team Leaders to manage changes
The role holder will guide, coach and mentor CX Team Leaders to build successful and high performing teams and ensure that all required standards and behaviours are successfully met.
Manage the operations team in performance management of teams and individuals through regular performance reviews, training sessions and other development activities.
Ensure the full operational team are trained and briefed on all requirements of their role and function.

Always alert to the customer’s point of view and demonstrates a sense of urgency.
Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
Demonstrates proactive team working and collaboration with others, role modelling the belief that the whole of the team is greater than the sum of individual efforts.
Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.
Team leadership and management skills.

Specific requirements

The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification.

Minimum of three (3) years as a team leader.

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

  • Customer Experience Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Static Cisco Full time

    At Static Cisco, we're shaping the future of customer experience. As a key leader in our Customer Experience team, you'll be responsible for driving adoption and managing the services business to drive growth.Your role will be crucial in fostering trust and building lasting relationships with our customers. You'll work in a dynamic environment that values...

  • Customer Experience Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

    About the RoleAs a Customer Experience Leader at our Independent Food Company, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key AccountabilitiesDevelop and implement strategies to enhance customer engagement and loyalty.Maintain a thorough knowledge of our menu and products to provide...

  • Customer Service Team Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia noon Full time

    Job Title: Customer Service Team LeaderLocation: Riyadh, KSAAbout noonnoon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.noon operates without...

  • Customer Experience Leader

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are seeking a highly skilled Customer Experience Leader to lead our team of specialists in delivering outstanding client experiences.Key Responsibilities:Oversee and guide a team of Client Success Specialists.Ensure the team follows best practices in customer engagement and issue resolution.Provide coaching, feedback, and performance monitoring for team...

  • Senior Retail Team Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Senior Retail Team Leader Job DescriptionWe are seeking an experienced Senior Retail Team Leader to join our team at Six Flags Qiddiya City. The ideal candidate will have a proven track record of achieving sales growth, improving customer satisfaction, and reducing costs.Key ResponsibilitiesLead and manage a team of retail supervisors to achieve sales...

  • Customer Experience Strategy Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time

    Job DescriptionThis is a technical role focused on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency in field service management and customer service workflows.Key ResponsibilitiesProject Delivery: Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for...

  • Customer Experience Strategy Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Leadership RoleWe are seeking a Customer Experience Strategy Leader to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for leading the development and implementation of customer experience strategies across our organization.This is an exciting opportunity for a talented professional who has a passion for delivering exceptional...

  • Senior Customer Experience Leader

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time

    About the RoleAs a key member of our Cisco Customer Experience (CX) team, you will play a vital role in driving adoption and growth within customer accounts.Your primary focus will be on managing the CX services business, ensuring delivery of outcomes expected from our Cisco Portfolio. You will work closely with cross-functional teams to engage with...

  • Customer Experience Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nutanix Full time

    Nutanix, a leader in enterprise cloud infrastructure, seeks an experienced Customer Experience Lead to drive customer success in Saudi Arabia. The ideal candidate will possess a strong technical background and exceptional communication skills to build lasting relationships with mid-senior level stakeholders.The Customer Experience Manager role will be part...

  • Team Leader

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Team Leader - Rides & Attractions MechanicalPosition: Team Leader - Rides & Attractions MechanicalLocation: Six Flags Qiddiya City and AquarabiaThe Team Leader of Rides & Attractions Mechanical is responsible for overseeing the maintenance, repair, and operation of all mechanical systems affiliated with rides and attractions within the park. This role...

  • Team Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    At Six Flags Qiddiya City, The Team Leader - Steward is responsible for ensuring the highest standards of cleanliness and organization across all food and beverage outlets, including the Central Kitchen. This role involves overseeing the efficient supply of clean dishes, utensils, and equipment, while also ensuring the overall cleanliness and sanitation of...

  • Sales Team Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dmk Consultancy International Full time

    Sales Team LeaderAt Dmk Consultancy International, we are seeking a seasoned Sales Team Leader to drive our sales efforts in Saudi Arabia. As a key member of our team, you will be responsible for leading a territory controlled by the depot and ensuring effective stock distribution of products.Key Responsibilities:Leading a team of sales professionals to...

  • Strategic Customer Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

    SAP SE, a pioneer in enterprise software, invites applications for a Strategic Customer Leader to spearhead strategic customer relationships and deliver tangible business results.About the RoleThis exciting opportunity involves driving deep, trusted relationships with customers' C-level executives and senior stakeholders, ensuring alignment between their...

  • Team leader

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    Position: Team Leader - AVLLocation: Six Flags Qiddiya City and AquarabiaThe Team Leader for AVL (Audio-Visual and Lighting) is responsible for overseeing the installation, maintenance, and operation of all audio-visual equipment within the park. This role ensures that all shows, events, and attractions are delivered with the highest quality of sound and...

  • Digital Experience Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Company OverviewContentsquare is a global leader in the experience analytics space, empowering organizations to understand their customers' digital journeys through our all-in-one platform. Our mission is to create an inclusive workplace where everyone learns and succeeds.Job DescriptionAs an Enterprise Account Executive based in Saudi Arabia, you will drive...

  • Customer Operations Team Leader

    3 weeks ago

    Riyadh, Saudi Arabia Homzmart Full time

    Company Description **Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. **Job Description**: - Maintain a high performing team that...

  • Front Office Leader

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    At Pause Experience Company, PAUSEAWAY (R), we are seeking an exceptional Front Office Leader to join our team. This is a unique opportunity for a motivated individual to lead the front office activities and oversee the daily operations of the front desk team.About the RoleThe Front Office Leader will be responsible for managing guest experience throughout...

  • AWS SA

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    AWS SAs (Specialist Solutions Architects) craft scalable, flexible, and resilient technical architectures that address customers' challenges. As a Customer Experience Leader, you'll be responsible for guiding customers through the process of refactoring applications or designing entirely new cloud-based systems.About the Job DescriptionThis role requires...

  • Customer Experience Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time

    CX Leadership OpportunityWe are seeking an experienced CX leader to join our Cisco Customer Experience team. As Director/Leader of Customer Experience, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.Your responsibilities will include driving adoption and managing the CX services business to drive...

  • Customer Experience Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Emkanfinance Full time

    Get AI-powered advice on this job and more exclusive features.Keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design, development, sales, marketing, account management, and so on, in order to keep fine-tuning the customer's experience.Carrying out...