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Customer Experience Strategy Leader

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time
Leadership Role

We are seeking a Customer Experience Strategy Leader to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for leading the development and implementation of customer experience strategies across our organization.

This is an exciting opportunity for a talented professional who has a passion for delivering exceptional customer experiences and driving business growth through innovation and collaboration.

Key Responsibilities
  • Develop and implement comprehensive customer experience strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Conduct customer research and analysis to identify areas for improvement and develop targeted solutions.
  • Provide coaching and guidance to team members to ensure they have the necessary skills and knowledge to deliver exceptional customer experiences.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 4 years of experience in customer experience management, preferably in the healthcare industry.
  • Proven track record of delivering business growth through innovation and collaboration.
  • Strong analytical and problem-solving skills, with ability to analyze complex data and develop targeted solutions.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers, colleagues, and stakeholders.