Customer Experience Strategy Leader

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
Job Description

This is a technical role focused on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency in field service management and customer service workflows.

Key Responsibilities
  • Project Delivery: Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM implementations.
  • Pre-Sales Support: Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems.
  • Product Collaboration: Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.

Leadership Skills

  • Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.


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