Network Executive
4 weeks ago
**Role Summary**
This position is based in KSA and is responsible for IT support in the Western Region, requiring travel as needed based on site requirements.
Provide hands-on technical support to manage and maintain the company's IT infrastructure and cloud resources, assist end users with support and training, and collaborate with network administrators to ensure seamless IT operations. This position is based in KSA and looks after IT support in the KSA western region which involves traveling based on the site requirements.
**Key Duties and Responsibilities**
- Possess in-depth knowledge of systems, networking software, hardware, and
- protocols, with expertise in implementing and optimizing helpdesk and IT operations, best practices
- Ensure logical and physical controls of the company’s IT systems, restricting access to data, equipment, and facilities to authorized personnel only
- Stay informed about IT and telecom operators/suppliers in the market and the solutions provided by regulatory authorities
- Proficient in configuring and managing network devices, including switches, routers, firewalls, and Wi-Fi access points
- Efficiently prioritize and manage multiple open support cases simultaneously
- Adhere to internal compliance audits and IT policies
- Monitor and maintain the organization's antivirus system
- Manage IT equipment, consumables, and other supplies, ensuring optimal stock levels
- Maintain a secure IT environment through proper system configuration and a standardized incident resolution process
- Assist in gathering and analyzing business requirements to implement new technologies and third-party software solutions
- Handle new user setup and orientation, including the installation and configuration of workstations, software, telephone services, and network printing.
- Configure and maintain the Avaya telephone system
- Oversee the control and maintenance of CCTV, door access, and time attendance systems
- Manage and monitor network services and desktop support for both office and on-site environments
- Troubleshoot and resolve user access issues related to cloud services
- Provide technical support for AV, teleconferencing, and video conferencing systems.
- Maintain an inventory of IT equipment and software licenses
- Develop documentation and technical specifications to support IT staff in planning and implementing new systems or upgrades
- Train and educate end users on Office 365 capabilities and collaboration tools, including OneDrive, MS Teams, OneNote, and Outlook
**Qualifications And Required Skills**
- Bachelor’s degree in information technology or equivalent work experience with at least 2 years of experience
- System administration and IT certifications in Microsoft or other network-related fields are a plus
- Hands-on experience administering Office 365, MS Exchange, Azure Active Directory, and SharePoint
- Strong help desk experience, with the ability to provide both technical and end-user support
- General networking knowledge, including IP, DNS, and SMTP
- Excellent interpersonal, verbal, and written communication skills
Application Question(s):
- How many years of Networking Software experience do you have?
- Are you willing to travel for work frequently?
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