Field Technical Support Graduate Program

3 days ago


Riyadh, Saudi Arabia Hewlett Packard Enterprise Full time

**Hewlett Packard Enterprise (HPE)** advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.**_
- **

In a typical day as a Field Technical Support Graduate program, you would.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.

**_
Education and Experience Required:

- **
- Bachelor's degree preferred or Associate degree holder (technical field) with 1-3 years working experience in related fields desired.

**_
Knowledge and Skills:

- **
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
- Conceptual understanding of IT environments.
**Join us and make your mark**
**We offer**:

- A competitive Tax free salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element

Want to know more about it? Then let’s stay connected

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

1118059

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office



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