Franchised Hotel Manager
1 month ago
**Job Number** 23026190
**Job Category** Administrative
**Location** Marriott Executive Apartments Madinah, King Abdullah Second Ring Road, Madinah, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** Y
**Position Type** Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Saudi Bonyan. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
**JOB SUMMARY**
The Marriott Executive Apartments Dubai Creek opened in 2002 and has 172 units a mix of 1,2 and 3 bedroom fully furnished, fully serviced apartments. The job role is to be responsible and accountable for the day to day running of this entire unit and overseeing all disciplines. The main business clientele are European corporate customers with 80% of the client base staying for excess of 30 nights. Current average length of stay is around 8 months. There is a high focus on service excellence and customer relationships to ensure retention of the long stay guests. T he individual will have full accountability for the achievement of the Balanced Scorecard and ensuring that all processes and procedures are in place and Marriott brand standards are met throughout the entire operation.
**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at the Marriott Executive Apartments Dubai Creek
- Reporting line to General Manager of the Courtyard by Marriott & Marriott Executive Apartments, Green Community, Dubai
**CANDIDATE PROFILE**
**Experience**:
- Previous experience within Operations Management field preferred
- Skills and Knowledge
- Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
- Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
**SPECIFIC DUTIES**
The following are specific responsibilities and contributions critical to the successful performance of the position:
**Operations**:
- Should have an exceptional attention to detail and outstanding customer relationship skills to ensure retention of our long stay guests is maintained and improved on.
- Full knowledge of all Rooms, Front Desk and Food and Beverage Operations is essential.
- In this role you will lead the entire team of managers that are accountable for all disciplines.
- Be able to pull through the Hotel Business Positioning Plan by having a robust Operational Strategy in place.
- Implementation of all Brand Standards for MEA both existing and new will be essential. Brand Standard Audits will commence in 2009.
- Support engineering with the soft re-do roll-out that is already in progress within this unit.
- Ensure all operational audit and review action plans are fully implemented and communicated.
- Loss Prevention and all security measures should be in place at all times and all audits show 100% compliance.
**Financial**:
- Have a full understanding and be able to review fully and communicate the Business Plan, Budget, Profit and Loss Account, A & L Reconciliations, CEP process etc to the management team. Review all reports required by the Owner from Finance on a monthly basis.
- Ensure all financial Balanced Scorecard targets are achieved in relation to Revenue, Conversion and Flow Through.
- All internal and external audit points should be actioned and implemented as required with the emphasis on achieving Green Zone audits.
**Human Resources**:
- Ensure that a h
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