Card Operations Support

5 months ago


Riyadh, Saudi Arabia PayTech Full time

**Term**: 9 months
- **Experience requirement**: 15+ Years
- **Job location**: KSA, Riyadh
- **Budget**: 18,333.30 USD per month
- **Project scope**:Card operations support Debit & Credit

**Role**:
The Banks cards business requires on-site support from a technical expert who can support the business in improving the card operations capabilities across various fronts:

- Conduct complete review of card operations activities from card production to delivery to identify any gaps and recommend opportunities for improvements through process, technology, outsourcing etc
- Conduct complete review of card settlement and reconciliation activities to identify any gaps and recommend opportunities
- Conduct a detailed drill down of the cards issuing and acquiring GL structure to understand entries and allocations to identify gaps and present/execute remedial action plans
- Review card authorization/approval rates to present remedial actions and improve customer experience
- Review chargeback and dispute resolution process to identify weaknesses and provide support
- Validation of cards business profit and expense lines to identify any leakages and optimize P&L
- The scope will include the complete cards business covering all schemes

**Qualifications/ expectations required**:

- The resource should have prior experience in cards operations/cards technology and must be well versed with various card related systems and processes
- Experience as Head of Card Operations for a large bank would be preferred



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