Live Operations Coordinator
5 months ago
**About the Role**:
Responsible for live monitoring of orders maintaining a balanced healthy relationship between our customers, couriers and partners during the delivery process to ensure an optimal service experience to achieve an excellent customer experience, along with achieving operation KPIs such as, orders delivered on time, and resolving any issues that may arise.
**Responsibilities**:
- Responsible for day-to-day delivery operations.
- Assist with the implementation of new processes and procedures.
- Identify ways to improve customer experiences.
- Interact with couriers, customers, partners in answering questions and resolving issues.
- Daily live Tracking couriers, partners to maintain sufficient service to the clients.
- Troubleshoot and investigate fraud and troubled orders.
- Monitor, anticipate and manage the live operation to ensure a great user experience
- Ensure a smooth operation by coordinating communication with Customers, couriers, partners and other internal support teams.
- Perform related duties as required to support the mission and function of the department.
**Requirements**:
- Bachelor Degree in any related discipline
- 1-3 years of experience and understanding of the delivery apps support.
- Previous experience in a similar position related to operation or customer support.
- Excellent communication and presentation skills.
- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays and weekends.
- Very Good English.
**Benefits**
- Discount Codes
- Medical Insurance
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