Sales and Operations Coordinator

6 months ago

Riyadh, Saudi Arabia Homewagon Full time

**Job description**

Location: Riyadh, Saudi Arabia

**About HomeWagon**
HomeWagon started with a claim: There’s a better way.

First launched in Kuwait and now in Riyadh, Saudi Arabia. Specializing in home improvement with focus on Smart Home Category. We provide our products and services through an end-to-end online experience on a smartphone app and website. This experience is made up of an easy-to-use user interface, professional online shop assist service, and fast home delivery.

Our mission is to make people happy about their homes. We’re on a continuous journey to offer accessibility to hard-to-find offerings with affordable prices and high-level service quality.

**Job Summary**:
The Sales Operations Coordinator will play a crucial role in ensuring the smooth and efficient operation of our installation and service processes in Riyadh. This role involves overseeing the work of installers and technicians, managing appointment bookings, and continuously improving operational processes to enhance customer satisfaction.

**Key Responsibilities**:
Installer Oversight: Supervise and manage the work of installers and technicians to ensure they follow established operational processes and deliver high-quality service to customers.

Appointment Booking: Schedule and coordinate appointments for installations and service calls, optimizing technician routes and ensuring on-time service delivery.
Equipment Preparation: Ensure installers are well-equipped with the necessary tools and materials for their appointments, and coordinate equipment maintenance and replenishment as needed.

Product Knowledge: Develop a deep understanding of our installation process and product specifications to effectively coordinate and support installers.
Training Coordination: Coordinate and schedule required training sessions for installers to enhance their skills and knowledge.

Process Improvement: Continuously assess and improve operational processes in Riyadh to ensure the highest level of service quality for our customers.
Quality Control: Conduct location visits to oversee service quality, identify issues, and implement corrective actions.

Issue Resolution: Proactively identify and resolve operational issues as they arise by coordinating with the installation team and other relevant departments.
Customer Engagement: Handle customer inquiries related to appointments, installations, and service, ensuring a positive customer experience.

Sales Support: Contact leads and potential customers for sales purposes, providing information and assisting in the sales process.

**Requirements**:
Hands-On and Ownership Mentality: Take ownership of tasks and responsibilities, demonstrating a proactive and results-driven attitude.
Problem-Solving Skills: Ability to identify issues, analyze root causes, and implement effective solutions.
Basic Background in Tools and Hardware: Familiarity with tools and hardware used in installations is preferred.
Strong Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.
Communication Skills: Excellent written and verbal communication skills to interact with both internal teams and customers effectively.

Application Question(s):

- Are you legally allowed to work in the country?

**Language**:

- Arabic (required)

License/Certification:

- Driving license (required)

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